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Responsive Design is a Question 
and not THE Answer 
Thomas Vander Wal 
17 October 2014 
User Focus :: Washington, DC, USA
We Have Content & Services
Users Have Devices & Interfaces
How We Got Here 
Mobile Use 
Exploded 
(2010) 
CMSs Suck 
Apps Not 
Perfect Fit 
Responsive
Mobile Focus
How We Got Here 
South Park Underpants Gnome Conjecture 
Content / 
Application / 
Services 
Something 
? ? ? 
Application 
Responsive 
? ? ?
User Focus 
User’s have interest in content and services 
on their devices. 
Period. 
No user ever asked for a responsive site. 
Responsive is a developer focussed solution to make it easier 
for them to work with crappy CMS and get content onto a 
myriad of devices where users’ want the content.
Shift Happened 
Users 
About 2010 
mobile use 
began to shift 
past > 50% for 
many orgs. 
Devices / 
Interfaces 
Today we have 
many flavors of 
mobile and many 
screens on a 
myriad of devices. 
CMS 
Yet, today our 
Content 
Management 
Systems (CMS) 
still suck.
What are we talking about? 
Content 
Focus is on 
consuming text, 
images, video, etc. 
Applications 
Users interact with 
forms, objects, and 
assets 
Services 
Content and apps 
that have agents 
that work without 
needing interaction
How to Move Forward 
Content / 
Application / 
Services 
Thinking: 
âť– User 
âť– Device 
âť– Source 
Select 
Best Option
Design for Screens 
TV 
Laptop Mobile Wearable Dashboard 
PowerBook G4
Model of 
Attraction
Model of Attraction Receptors 
Intellectual 
Intellectual 
âť– What are things called 
- IA 
âť– Match mental model 
âť– Writing level 
âť– Content strategy
Model of Attraction Receptors 
Intellectual Perceptual 
Perceptual 
âť– What do things look 
like 
âť– Match user mental 
model 
âť– Quick judgement 
âť– Visual & interaction 
âť– Feel
Model of Attraction Receptors 
Intellectual Perceptual 
Mechanical 
Mechanical 
âť– Device and Network 
âť– Bandwidth 
âť– Processor power 
âť– Graphics power 
âť– Memory 
âť– Storage 
âť– Screen quality & size 
âť– Interaction modes
Model of Attraction Receptors 
Intellectual Perceptual 
Physical Mechanical 
Physical 
❖ User’s physical 
capabilities 
âť– Hands / touch 
âť– Sight 
âť– Hearing 
âť– Voice 
âť– Vibration / Haptic 
âť– Gesture
Model of Attraction Receptors 
Intellectual Perceptual 
Physical Mechanical
Model of Attraction Receptors 
Physical Mechanical + 
Intellectual Perceptual 
Use Context 
âť– Device 
âť– Location 
âť– Environment 
âť– Interoperation / 
Continuity 
âť– Task / Intent
User Facing 
Options
User Facing Options 
Responsive R 
Native App N 
Hybrid - HTML in 
Native Wrapper H 
Mobile 
Focussed Site M 
HTML5 App 5
Responsive 
Best Use 
âť– Text content 
focus 
âť– Wide variety of 
device options 
âť– Limited repeated 
chrome 
âť– Poor CMS used 
& not changing 
Pros 
âť– Relatively easy to 
modify for cross 
device design 
âť– Presentation layer 
changes to meet 
device constraints 
âť– Good for limited 
sites 
Cons 
âť– Gets complicated 
fast 
âť– Often leads to 
heavy downloads 
âť– Not best when 
bandwidth limited 
âť– Non-native 
animation & 
transition 
R
Native App 
Best Use 
âť– Interaction 
focussed app 
âť– Services 
âť– Large chrome 
needed 
âť– Bandwidth limited 
âť– Known limited 
device variety 
âť– Games 
âť– Native animation 
/ transition 
Pros 
âť– One download for 
chrome 
âť– Regular use 
downloads minimal 
âť– Optimal IxD 
âť– Best use of device 
capabilities 
âť– Fast and efficient 
animation & 
transitions 
âť– Security 
Cons 
âť– Poor cross device 
portability 
âť– Not great for single 
use 
âť– Developer heavy 
needs for broad 
cross device use 
âť– Needs app for 
each device 
âť– Update w/ OS 
changes 
N
Hybrid - HTML in Native Wrap 
Best Use 
âť– Light interaction 
apps 
âť– Heavy chrome 
âť– Optimal layout 
for device 
âť– Heavy content 
updates 
Pros 
âť– 1x download of 
heavy chrome 
âť– Great control of 
layout 
âť– Optimize for 
devices 
âť– Easy to update 
content 
Cons 
âť– Needs download 
âť– Needs app for 
each device 
âť– Update with OS 
changes 
âť– Not great for 
games / heavy 
interaction 
H
Mobile Focussed Site - “m.” 
Best Use 
âť– Device genre 
optimized 
content 
âť– Content heavy 
âť– Audio / Video 
offering 
Pros 
âť– Optimize for 
device genre 
âť– Large content 
sites 
âť– Bandwidth 
optimized 
âť– Light and fast web 
Cons 
âť– Media query / device 
query not optimal yet 
âť– Planning for user 
wishes (desktop over 
other) 
âť– Slightly different 
versions 
âť– User cognitive 
dissonance 
âť– Needs good server 
set-up 
M
Mobile Focussed: Site Options 
Generic Web 
âť– Desk web content 
optimized for 
devices 
âť– 1st step mobile 
optimized site 
Responsive 
âť– Light and fast 
âť– Small optimization 
for variance 
âť– Portrait / 
Landscape shifts 
Native App Wrapper 
âť– Optimize chrome 
âť– Best for low 
bandwidth 
M
HTML5 Application 
Best Use 
âť– Content heavy 
site 
âť– Devices with 
modern browser 
âť– Cross-OS 
content heavy 
Pros 
âť– Developer build 
efficiency gain 
âť– Light interactive 
with animations 
âť– Control structure, 
layout, & interaction 
âť– User can set as 
local app w/ 
storage / memory 
set aside 
Cons 
âť– Animation, 
transitions, and 
interactions can be 
slower than native 
âť– App size can grow 
quickly 
âť– Keeping dev up-to-date 
with OS & 
browser updates 
5
Considerations: 
Content
Constraints: Content Type 
Long Text R M 
Short Text R M 
Interactive N 
Multimedia N 5 H 
Scalable H 
graphics 5 
Short 
structured 
(info cards) 
R H N 5 
Alerts N H 
Chrome 
Heavy N H 5 
Forms R M 
Applications N H 5 
Maps N H
Framing with Constraints 
Spreadsheet N H 5 
Agents N H 
Background 
Services N H 
Genre 
specific 
content 
N H M
Where to Start?
Start with This Pairing 
Physical Mechanical + 
Intellectual Perceptual 
Use Context 
âť– Device 
âť– Location 
âť– Environment 
âť– Interoperation / 
Continuity 
âť– Task / Intent
Then, Work Your Way Out 
Content 
Focus is on 
consuming text, 
images, video, etc. 
Applications 
Users interact with 
forms, objects, and 
assets 
Services 
Content and apps 
that have assets 
that work without 
needing interaction
Interaction & 
Communication 
• Light interaction with others 
• Seeing others around an object of interest 
• Seeing differences of perception 
• Capturing context 
• Where 
• When 
• Tools 
• Background 
• Interactions with others
URL: www.vanderwal.net 
Blog: www.personalinfocloud.com 
E-mail: thomas@vanderwal.net 
Skype: tjvanderwal 
Twitter: @vanderwal or @infocloud

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Responsive is a Question and not THE Answer

  • 1. Responsive Design is a Question and not THE Answer Thomas Vander Wal 17 October 2014 User Focus :: Washington, DC, USA
  • 2. We Have Content & Services
  • 3. Users Have Devices & Interfaces
  • 4. How We Got Here Mobile Use Exploded (2010) CMSs Suck Apps Not Perfect Fit Responsive
  • 6. How We Got Here South Park Underpants Gnome Conjecture Content / Application / Services Something ? ? ? Application Responsive ? ? ?
  • 7. User Focus User’s have interest in content and services on their devices. Period. No user ever asked for a responsive site. Responsive is a developer focussed solution to make it easier for them to work with crappy CMS and get content onto a myriad of devices where users’ want the content.
  • 8. Shift Happened Users About 2010 mobile use began to shift past > 50% for many orgs. Devices / Interfaces Today we have many flavors of mobile and many screens on a myriad of devices. CMS Yet, today our Content Management Systems (CMS) still suck.
  • 9. What are we talking about? Content Focus is on consuming text, images, video, etc. Applications Users interact with forms, objects, and assets Services Content and apps that have agents that work without needing interaction
  • 10. How to Move Forward Content / Application / Services Thinking: âť– User âť– Device âť– Source Select Best Option
  • 11. Design for Screens TV Laptop Mobile Wearable Dashboard PowerBook G4
  • 13. Model of Attraction Receptors Intellectual Intellectual âť– What are things called - IA âť– Match mental model âť– Writing level âť– Content strategy
  • 14. Model of Attraction Receptors Intellectual Perceptual Perceptual âť– What do things look like âť– Match user mental model âť– Quick judgement âť– Visual & interaction âť– Feel
  • 15. Model of Attraction Receptors Intellectual Perceptual Mechanical Mechanical âť– Device and Network âť– Bandwidth âť– Processor power âť– Graphics power âť– Memory âť– Storage âť– Screen quality & size âť– Interaction modes
  • 16. Model of Attraction Receptors Intellectual Perceptual Physical Mechanical Physical âť– User’s physical capabilities âť– Hands / touch âť– Sight âť– Hearing âť– Voice âť– Vibration / Haptic âť– Gesture
  • 17. Model of Attraction Receptors Intellectual Perceptual Physical Mechanical
  • 18. Model of Attraction Receptors Physical Mechanical + Intellectual Perceptual Use Context âť– Device âť– Location âť– Environment âť– Interoperation / Continuity âť– Task / Intent
  • 20. User Facing Options Responsive R Native App N Hybrid - HTML in Native Wrapper H Mobile Focussed Site M HTML5 App 5
  • 21. Responsive Best Use âť– Text content focus âť– Wide variety of device options âť– Limited repeated chrome âť– Poor CMS used & not changing Pros âť– Relatively easy to modify for cross device design âť– Presentation layer changes to meet device constraints âť– Good for limited sites Cons âť– Gets complicated fast âť– Often leads to heavy downloads âť– Not best when bandwidth limited âť– Non-native animation & transition R
  • 22. Native App Best Use âť– Interaction focussed app âť– Services âť– Large chrome needed âť– Bandwidth limited âť– Known limited device variety âť– Games âť– Native animation / transition Pros âť– One download for chrome âť– Regular use downloads minimal âť– Optimal IxD âť– Best use of device capabilities âť– Fast and efficient animation & transitions âť– Security Cons âť– Poor cross device portability âť– Not great for single use âť– Developer heavy needs for broad cross device use âť– Needs app for each device âť– Update w/ OS changes N
  • 23. Hybrid - HTML in Native Wrap Best Use âť– Light interaction apps âť– Heavy chrome âť– Optimal layout for device âť– Heavy content updates Pros âť– 1x download of heavy chrome âť– Great control of layout âť– Optimize for devices âť– Easy to update content Cons âť– Needs download âť– Needs app for each device âť– Update with OS changes âť– Not great for games / heavy interaction H
  • 24. Mobile Focussed Site - “m.” Best Use âť– Device genre optimized content âť– Content heavy âť– Audio / Video offering Pros âť– Optimize for device genre âť– Large content sites âť– Bandwidth optimized âť– Light and fast web Cons âť– Media query / device query not optimal yet âť– Planning for user wishes (desktop over other) âť– Slightly different versions âť– User cognitive dissonance âť– Needs good server set-up M
  • 25. Mobile Focussed: Site Options Generic Web âť– Desk web content optimized for devices âť– 1st step mobile optimized site Responsive âť– Light and fast âť– Small optimization for variance âť– Portrait / Landscape shifts Native App Wrapper âť– Optimize chrome âť– Best for low bandwidth M
  • 26. HTML5 Application Best Use âť– Content heavy site âť– Devices with modern browser âť– Cross-OS content heavy Pros âť– Developer build efficiency gain âť– Light interactive with animations âť– Control structure, layout, & interaction âť– User can set as local app w/ storage / memory set aside Cons âť– Animation, transitions, and interactions can be slower than native âť– App size can grow quickly âť– Keeping dev up-to-date with OS & browser updates 5
  • 28. Constraints: Content Type Long Text R M Short Text R M Interactive N Multimedia N 5 H Scalable H graphics 5 Short structured (info cards) R H N 5 Alerts N H Chrome Heavy N H 5 Forms R M Applications N H 5 Maps N H
  • 29. Framing with Constraints Spreadsheet N H 5 Agents N H Background Services N H Genre specific content N H M
  • 31. Start with This Pairing Physical Mechanical + Intellectual Perceptual Use Context âť– Device âť– Location âť– Environment âť– Interoperation / Continuity âť– Task / Intent
  • 32. Then, Work Your Way Out Content Focus is on consuming text, images, video, etc. Applications Users interact with forms, objects, and assets Services Content and apps that have assets that work without needing interaction
  • 33. Interaction & Communication • Light interaction with others • Seeing others around an object of interest • Seeing differences of perception • Capturing context • Where • When • Tools • Background • Interactions with others
  • 34. URL: www.vanderwal.net Blog: www.personalinfocloud.com E-mail: thomas@vanderwal.net Skype: tjvanderwal Twitter: @vanderwal or @infocloud