3. 1/6of the US population
US Hispanics account for
52 million people
or
SOURCE: PEW RESEARCH HISPANIC CENTER 2011
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4. SOURCE: PEW RESEARCH HISPANIC CENTER - DIVERSE ORIGINS
Hispanics are the
Nationās
minority group
1 Hispanics
2 Blacks Non-Hispanic
3 Asians Non-Hispanic
Largest
17%
12%
5%
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5. SOURCE: PEW RESEARCH HISPANIC CENTER 2011 & US CENSUS BUREAU 2013
The US Hispanic
population is the
biggest in the world
1 Mexico
2 US Hispanics
3 Spain
2nd
116 mil
52 mil
47 mil
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6. SOURCE: PEW RESEARCH HISPANIC CENTER - DIVERSE ORIGINS
Hispanics
will represent
of the US
Population
by 2050
30%
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7. SOURCE: FORBES - AMERICAāS CORPORATIONS CAN NO LONGER IGNORE HISPANIC MARKETING LIKE MITT ROMNEY DID
And, a not too shabby
in purchasing power
by 2015
Finally got your attention?
Trillion
$1.5
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8. But you already knew your brand should connect with
Hispanics
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9. How to do it?
The question is...
@VANEVELA | @RCEBALLOS27
13. Jake Sully learned
the Naāvi language and ways
Yet, in the beginning,Neytiri was
annoyed by him. Because...
Even though he could communicate,
there was a cultural gap
(And because his specie wanted to take over her world, but that is a whole other story)
@VANEVELA | @RCEBALLOS27
14. Once he understood their culture,
he was able to glue everything together...
And see the world through their eyes
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15. Itās not only about communicating.
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16. Itās not only about communicating.
Itās about communicating an idea.
A feeling.
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17. Itās not only about communicating.
Itās about communicating an idea.
A feeling.
And that requires
cultural understanding.
@VANEVELA | @RCEBALLOS27
22. SOURCE: FORBES - AMERICAāS CORPORATIONS CAN NO LONGER IGNORE HISPANIC MARKETING LIKE MITT ROMNEY DID
- A FORTUNE 50 SENIOR EXECUTIVE
āWe just translated our English
messaging to Spanish, not
thinking of the cultural nuances
and acculturation factors.ā
@VANEVELA | @RCEBALLOS27
23. SOURCE: FORBES - AMERICAāS CORPORATIONS CAN NO LONGER IGNORE HISPANIC MARKETING LIKE MITT ROMNEY DID
#FAIL
āWe just translated our English
messaging to Spanish, not
thinking of the cultural nuances
and acculturation factors.ā
- A FORTUNE 50 SENIOR EXECUTIVE
@VANEVELA | @RCEBALLOS27
24. Ok... That was a true, but extreme example.
For those who
believe in a
Consumer Centric
Approach
This oneās
for you!
(Right?)
@VANEVELA | @RCEBALLOS27
27. Acknowledge diversity
among US Hispanics, then
target or ļ¬nd āunifying reasonsā
Culturally full-proof comms. For
Spanish, mind regionalisms, but keep
in mind that no one speaks ārobotā
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English & EspaƱol: WTF?
2
Culture(s): Mind The Gap
1
29. SOURCE: āBORN IN BLOOD AND FIRE: A CONCISE HISTORY OF LATIN AMERICAā by John C. Chasteen, 2001
- JOHN C. CHASTEEN, Author, on Latin American History
āLatin American countries may share a
history, but they are not, by any means,
like so many peas from the same pod.ā
Culture(s):
Mind the Gap
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30. 69%of US Hispanics say that Latinos in the US have
rather than a common culture
many diļ¬erent cultures
SOURCE: PEW RESEARCH HISPANIC CENTER: WHEN LABELS DONāT FIT
Culture(s):
Mind the Gap
@VANEVELA | @RCEBALLOS27
31. Did you know the majority of
US Hispanic adults donāt
identify themselves as such?
SOURCE: PEW RESEARCH HISPANIC CENTER: When Labels Donāt Fit; & āFingerprintā Designed by Kesary Vamshi, from The Noun Project
Hispanic - Latino
Culture(s):
Mind the Gap
@VANEVELA | @RCEBALLOS27
32. Honduran
1%
Guatemalan
2%
Dominican
3%
Cuban
4% Nicaraguan
1%
Spaniard
1%
The majority of Hispanic adults identify themselves
most often by...
Their familyās country of Origin
SOURCE: PEW RESEARCH HISPANIC CENTER: WHEN LABELS DONāT FIT & DIVERSE ORIGINS
Mexican
64%
Puerto Rican
10%
Salvadoran
4%
US Hispanic Population, by Origin, 2011: Top-14
Colombian
2%
Culture(s):
Mind the Gap
Peruvian
1%
Venezuelan
1%
Argentinean
1%
Ecuadorian
1%
These 14 groups make up 95% of the US Hispanic population
@VANEVELA | @RCEBALLOS27
33. How do we decide
which identity to use?
Culture(s):
Mind the Gap
@VANEVELA | @RCEBALLOS27
34. Identity Layers
Bogotano/a
Colombian
Latino/
hispanic
new yorker
american
Anglos
We adopt diļ¬erent identity layers the further away we are
from our Hometown
Santa
Barbara
williams-
burg
? ?
If you are... The identity you use is your...
in your Hometown i.e. Neighborhood
in your Country,
but outside your Hometown
Hometown/state
Abroad Country
Abroad āMelting potā label?
A āmelting potā label? Perhaps, if given unifying reasons
Culture(s):
Mind the Gap
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35. Unifying Reasons
Latino/
hispanic
āWhat often binds diverse Latino national origins in
this country is how they are treated and regarded by
the non-Latino majority.ā
- ARTURO VARGAS, Executive Director of the National
Association of Latino Elected and Appointed Officials
SOURCE: PEW RESEARCH HISPANIC CENTER: A CONVERSATION ABOUT IDENTITY - Labels Aside, Latinos Share Common Values
āUs vs. Themā
The
Scenario
Culture(s):
Mind the Gap
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36. āUs vs. ThemāScenario
āWhy Soccer?ā by Powerade
The Non-Advertising Idea
US Hispanics defy the US (culturally) in
choosing soccer over other more popular
American sports
Brilliant
example
of
Culture(s):
Mind the Gap
Yet, a very
peculiar word
choice...
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37. Peculiar Word Choice
āAmerica, se lo que te estas preguntado.ā
āAmerica, I know what youāre wondering.ā
āAmericaā
Culture(s):
Mind the Gap
SOURCE: āAMERICAā Designed by Bohdan Burmich, from The Noun Project
in Spanish: in English:
In Spanish, refering to the US as āAmericaā can be controversial, even oļ¬ensive
@VANEVELA | @RCEBALLOS27
38. Soccer
Peculiar Word Choice
āĀæPor que juego āsoccerā?ā
āWhy do I play soccer?ā
Culture(s):
Mind the Gap
SOURCE: āSOCCERā Designed by David Padrosa, from The Noun Project
in Spanish: in English:
FĆŗtbol
In Spanish, saying āsoccerā denotes āamericanizationā and hints a cultural gap
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39. Powerade.com
Age Group Composition
The ā24 & Underā Group (36%)
More likely to be more āAmericanizedā and used to āspanglishā
Who is the target? Culture(s):
Mind the Gap
SOURCE: QUANTACAST - AGE GROUP COMPOSITION
The ā25 & Overā Group (64%)
More likely to keep stronger cultural roots, and therefore be...
ā¢More likely to be passionate about soccer
ā¢More likely to feel ādisconnectedāby the use of āspanglishā
Use of āSpanglishā may be a
reason for disconnect for 64% of
Poweradeās audience
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41. Communicating in
Spanish is so worth it!
English +
EspaƱol:
WTF?
Itās a huge āunifying
reasonā for US Hispanics
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42. 95%believe itās important for future US
Hispanic generations to speak
SpanishSOURCE: PEW RESEARCH HISPANIC CENTER: WHEN LABELS DONāT FIT
@VANEVELA | @RCEBALLOS27
English +
EspaƱol:
WTF?
44. The Real Language
āI spend days trying to get into the mindset of
our target and ļ¬gure out what issue theyāre
actually facing,
that reļ¬ects what they actually might be
thinking.ā
SOURCE: RED ANTLERāS BLOG POST - WHATāS THE ISSUE: CREATING A MEANINGFUL BRAND STRATEGY
in language
- EMILY HEYWARD, Head of Strategy + Co-Founder @ Red Antler
English +
EspaƱol:
WTF?
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45. When You Think, Is It Mostly in
Spanish or English?
SOURCE: PEW RESEARCH HISPANIC CENTER - LANGUAGE USE AMONG HISPANICS (Responses of āDonāt knowā are not shown)
45 16 37
Mostly Spanish Mostly English
All Generations of US Hispanics %
Both Equally
Spanish
61 53
English
English +
EspaƱol:
WTF?
Almost equal parts for both languages!
@VANEVELA | @RCEBALLOS27
46. When You Watch TV, Is it Mostly
in Spanish or English?
SOURCE: PEW RESEARCH HISPANIC CENTER - LANGUAGE USE AMONG HISPANICS (Responses of āDonāt knowā are not shown)
English +
EspaƱol:
WTF?
28 26 45
Mostly Spanish Mostly English
All Generations of US Hispanics %
Both Equally
Spanish
54
71
English
On Average: More TV in English than Spanish!
@VANEVELA | @RCEBALLOS27
47. Time Spent: TV & Internet
SOURCE: 2012 TERRA HISPANIC DIGITAL CONSUMER STUDY BY COMSCORE
English +
EspaƱol:
WTF?
10.9
8.3
Average Number of Hours Spent Weekly
Non-hispanics
TV
8.7Internet
4.1Internet
Non-hispanics
Hispanics spend less time
watching TV than Non-
hispanics
All Screens
Mobile
Hispanics spend more time
on Internet than watching
TV
Almost half of time spent
on Internet is on mobile
3.9
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52. Spanish: Mine-ļ¬eld?
Is this how you
visualize
Spanish right now?
No need to fret!
Selecting neutral words and running a gut check
with a variety of Hispanics will do the trick
(The Windows reference is only
for illustration purposes)
English +
EspaƱol:
WTF?
@VANEVELA | @RCEBALLOS27
53. What to do when your
target has 20 diļ¬erent
regionalisms and is all
mixed together?
English +
EspaƱol:
WTF?
@VANEVELA | @RCEBALLOS27
54. Universal Spanish
Balancing the neutrality and the spiciness of
copy, depending of the tone needed, is a must
(Beyond avoiding to get bitch-slapped, aiming to be loved is the lofty aspiration)
When it comes to
regionalisms and accents:
Universal Spanish is a
comforting thought but...
Itās very hard to execute well.
SOURCE: āSUPERHEROā DESIGNED BY SIMON CHILD, FROM THE NOUN PROJECT
English +
EspaƱol:
WTF?
@VANEVELA | @RCEBALLOS27
55. āUniversal Spanishā
Needs to sound ārealā
One Regionalism
Neutralize it, but own it!
Nothing Beats Real Spanish
SOURCE: āROBOTā DESIGNED BY SIMON CHILD, FROM THE NOUN PROJECT
English +
EspaƱol:
WTF?
Hearing othersā strong regionalisms might make you conscious
Hearing the Robot version of your language? Bitch-slap
At least diļ¬erent regionalisms are spoken by real people
Choose one and rock it!
or
Poorly executed
āUniversal Spanishā >> Crap!
@VANEVELA | @RCEBALLOS27
56. Cultural Understanding
Choose A or B:
A. Target
B. Strong Unifying Reason: Juanes
Campaign Languages
Spanish English
Spanish Comms
Culturally full-proof word choice
Choose A or B:
A. Well Executed āUniversal Spanishā
B. Neutralized but owned Regionalism
Brilliant
example
Culture(s):
Mind the Gap
English +
EspaƱol:
WTF?
Ramās
Juanes Campaign
+=
@VANEVELA | @RCEBALLOS27