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globalization- the EASY way<br />The Virtual Office Communications System<br />Designed to Create and Retain<br />DedicatedCustomers<br />Developedby<br />

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Created by a group of professional computer engineers, <br />Digitum is a Mexico-based enterprise whose purpose <br />is to offer the technological advantages of the latest <br />generation to ambitious companies across the globe.<br />Mission<br />“To identify opportunities to efficiently and effectively develop and commercialize self-sustaining, value-generating, and highly differentiated technological assets.”<br />

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Description<br />Callpicker® is a technologicalcommunicationsdevicedesignedtoassistyourcompany in acquiring and retainingcustomers.<br />Callpicker® willallowyourcompanytovastlyimprovethe<br />quality of attentionitbringstoitsclientele.<br />

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Howit Works<br />We’llassignyourbusiness a unique local phonenumberforall of theprimarycities of theworld in whichyourclients are located…<br />Cities in:<br />Russia Hong Kong<br />Argentina Korea<br />Chile France<br />Australia Israel<br />Mexico South Africa<br />And more…<br />In short, whereveryourclients can befound!<br />

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Howit Works<br />International clientele dial a domesticnumber<br />1<br />Calls are answered at XYZ Company headquarters/plant locations<br />2<br />Reports + Graphics<br />3<br />International<br />Toll-Free Numbers<br />XYZ Company<br />

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HowIt Works<br />1<br />Sales<br />Thankyouforcalling…<br />2<br />CustomerService<br />104<br />John<br />Thecustomercallsyourcustomerservice/sales department as ifitwere a domestic line…<br />…and isgreetedby a digital receptionist<br />Thecustomerchoosesanoption<br />Thereceptionistselectshowtoanswerthecall<br />100% of allansweredcalls are recorded<br />

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CallReporting<br />CustomerService Rating<br />CallResults<br />(Answeredv.s.Missed)<br />CallReceptionType<br />(LAN Line, Skype, etc.)<br />Filtering Tools<br />Recordings of allansweredcalls<br />Percentage of missedcalls (bydepartment)<br />DialedNumber<br />Caller ID<br />Date & Hour<br />

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ExecutiveSummary of Telecommunications<br />Receivemonthly e-mails summarizingeverycallmadetoyourcompanyduringthemonth:<br /><ul><li>ReceivedCallsv.s.MissedCalls

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Statistics of IncomingCallsby City/State

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Frequency of MissedCallsbyDay/Hour

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CustomerServiceQuality Ratings

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Comparisonsto Prior Periods</li></li></ul><li>Benefits<br /><ul><li> No busysignals

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Answercallsregardless of yourlocation

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Immediatenotification of missedcallsvia e-mail

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Monitor thequality of serviceprovidedbyyouroperators

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Automatedcustomersatisfactionsurvey</li></ul>Serveyourcustomersbetter<br />

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Additionally…<br />$0 Investment in Infrastructure<br /><ul><li> No investing in expensiveequipmentwith a limitedlifespan

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No expensivevisitsfrommaintenancetechnicians</li></ul>AvoidLosingClients<br /><ul><li>No solicitation of personal information privacy

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Recordings of allreceivedcalls</li></li></ul><li>Nowyou can talktoyouclientsFREEfromyourcomputerormobiledevice! Theircalls are sentdirectlytoyourCallpicker as iftheyweredialingyourcompany’slistednumber.<br />Yourclientssimplyaddyourcompanytotheirlist of contacts and callyou (free of charge!)<br />Calls are registered in yourCallpicker and are answeredhoweveryoulike!<br />

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Companiesalreadyusing Callpicker<br />

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Eric Carr<br />Director of International Sales, North America<br />eric@digitum.com.mx<br />Virginia Brown<br />Head of Marketing, North America<br />virginia@digitum.com.mx<br />www.digitum.mx<br />info@digitum.mx<br />