Vladimir Dimitroff

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Extensive management consulting career - leading major transformation programmes at blue-chip clients (telecoms, financial services, retail, travel and transport, media and technology), resulting in record performance and winning prestigious awards. Often acting as interim executive on significant change programs. Prior to that held senior corporate roles with technology-intensive companies in diverse industry sectors. Positions up to VP and 'C' level (Commercial, Marketing, Business development), international business experience. Leveraging this corporate background today in interim management engagements. Multi-cultural, multi-lingual, highly numerate and analytical, strong commuicat...

customer loyalty crm strategy social segmentation stakeholder relationship network customer experience segment value model 2.0 viral one-to-one experience analytics engagement contact centre call centre retention ugc mobile fixed behaviour cem omnichannel framework interaction operations multichannel marketing implement telecom operationalize influence ltv cost clv practical lifetime customer segment behavior needs demographics market customer segmentation insight modelling e-business ebusiness e-commerce ecommerce portal site online web design functionality usability usage member blog weblog tracking customization customisation performance motivation staff employee telecoms convergence web 2.0 social network community customer centricity customer-centric attitude lifestyle demographic

Vladimir Dimitroff

CRM 2.0 - Fundamental Changes (print version)