Simple tools and techniques that can be sue by novices in solving problems at their work place

1. STRUCTURED PROBLEM SOLVING BY Sirish Bhamidipati

6. ACTIVITY TABLE Idle time Activity Time Finish time Start time Total Time Preceded by Activity S.No.

7. Operation (an activity that directly adds value) Inspection (a check of some sort) Transport (a movement of some thing) Delay (a wait, e.g. for materials) Storage (deliberate storage, as opposed to a delay) Process mapping symbols derived from “Scientific Management” Decision (exercising discretion) Process mapping symbols derived from Systems Analysis Direction of flow Input or Output from the process Activity Beginning or end of process PROCESS MAP Bham/operations management/paul forester/pres.3/slide28

8. DEFINE ATTRIBUTES VOC Time Cost Quality Transactions

9. CUSTOMER REQUIREMENTS http://www.thecqi.org/Global/Images/QSG%20diagrams/surviving%20processes%20fig%201.gif

10. CUSTOMER REQUIREMENTS http://www.patientflowtoolkit.ca/images/sipoc.gif CTQ

11. SET TARGET VALUES Target Values What I should do ( CTP ) Specifications What my Customer Wants ( CTQ ) S.No.

16. AFFINITY DIAGRAM AND BRAINSTORMING http://www.tin.nhs.uk/index.asp?pgid=1129<

17. AFFINITY DIAGRAM AND BRAINSTORMING http://www.tin.nhs.uk/index.asp?pgid=1129<

22. HISTOGRAM http://www.qualityadvisor.com/sqc/images/histogram2.JPG

23. HISTOGRAM http://www.mathwave.com/img/art/faq_01.gif

24. HISTOGRAM http://www.sixsigma-qi2.com/cap-imp.gif

25. HISTOGRAM http://www.icpartnership.com/images/normaldist.jpg

30. TREE DIAGRAM http://www.asq.org/learn-about-quality/new-management-planning-tools/overview/tree-diagram.html

31. TREE DIAGRAM http://www.asq.org/learn-about-quality/new-management-planning-tools/overview/tree-diagram.html Lag indicators are long-term and results-oriented. The lag indicator for academic achievement is Regents’ diploma rate: the percent of students receiving a state diploma by passing eight Regents’ exams. Lead indicators are short-term and process-oriented. Starting in 2000, the lead indicator for the Regents’ diploma rate was performance on new fourth and eighth grade state tests. Finally, annual projects are defined, based on cause-and-effect analysis, that will improve performance. In 2000–2001, four projects were accomplished to improve academic achievement.

33. SCATTER PLOT http://support.sas.com/documentation/cdl/en/procstat/63032/HTML/default/images/corrgx.png A B C D

35. IMPLEMENTING CHANGES Process Management People Key Challenges

36. IMPLEMENTING CHANGES Knowledge Creation Usability Penetration Key Aspects

39. THANK YOU