Exabytes eCommerce Conference 2014 Supply Chain Solutions by Samer Marei (Aramex)

1. aramex 3PL as an integral part of
e-commerce business growth
aramex
supply chain solutions

2. e-commerce in Malaysia
aramex – supply chain solutions
• Nearly 20 million people are connected to the internet

3. e-commerce in Malaysia
• Trends of a Malaysian shopper:
• Free shipping
• Convenience
• Exclusive online deals
• Cross-border online shopping is a major trend in Malaysia
aramex – supply chain solutions

4. the most important element
• Fulfillment
• Delivering to their doorstep
• Main logistics issues for e-commerce businesses:
• Warehousing
• Inventory
• Pick & pack
• Shipping and tracking
• Returns – handling reverse logistics
aramex – supply chain solutions

5. third party logistics providers (3PL)
supplier customer
aramex
• third party logistics providers are independent companies that design,
implement and/or manage a client's supply chain/logistics needs
aramex – supply chain solutions

6. why choose 3PL
• Flexibility and Scalability
• Not all ecommerce businesses are Amazon.com. Several of them
need to start small. Setting up one's own logistics division may
require too much fixed expense. A 3PL could give you the flexibility
of starting small, yet scaling up when needed.
• Efficiency and Specialization / Cost and efficiency
• Service Efficiency - If you are good at selling to customers then that
is what you should spend all your energy doing. Only when you
specialize in your function will you be efficient at it.
• Time efficiency – Pick up and drop off services will give you more
time managing your business and less time packing and posting your
products
• Cost efficiency – a good 3PL partner will provide you with
warehousing and packaging supplies which will also lower cost at
your end
aramex – supply chain solutions

7. why choose 3PL
• Technology
• Like all other domains of business, logistics is ever-evolving.
Hardware, software, and equipment keeps upgrading all the time. A
good third party logistics provider would keep up with the times, as
logistics is their core business.
• With the technology nowadays, you are able to track your products
delivery status in a few clicks which increases your service
standards and reputation amongst your customers
• Network
• Selecting a 3PL with international network will allow you to deliver
internationally, which increases your brand’s visibility and exposure
while expanding your business
aramex – supply chain solutions

8. supply chain solutions
aramex – supply chain solutions
• third-party logistics (3PL)
• value added services
• professional services
• facility management
• warehouse management system – OptiLog
• aramex portal
• safety & security
• customer portfolio

9. supply chain solutions – our 3PL network
aramex – supply chain solutions
China
Malaysia

10. supply chain solutions – customized solutions
aramex – supply chain solutions
MAF Fashion products in aramex Jebel Ali warehouse in Dubai

11. aramex – supply chain solutions
• comprehensive logistics and transportation solutions
• designed to deliver value and meet business needs
how do you make sure you’re not out of fashion? After all, it
takes more than stylish apparels, fresh colors and trendy cuts.
When aramex started working with a major global fashion
retailer with hundreds of stores across the Middle East, we
delivered an innovative solution that combined shipping,
storage and distribution, with careful packing, labeling and
hanging. That’s logistics with style.
aramex.com
supply chain solutions – customized solutions

12. supply chain solutions – customized solutions
aramex – supply chain solutions
preparing and packaging Wataniya Sim-card kits at Ramallah warehouse

13. supply chain solutions – customized solutions
aramex – supply chain solutions
Vodafone in Doha, Qatar

14. supply chain solutions – customized solutions
aramex – supply chain solutions
Unilever item bundling – Cairo, Egypt

15. supply chain solutions – value added services
aramex – supply chain solutions
aramex provides a wide range of VAS to customers
• labeling
• price tagging
• placing inserts
• packing
• shrink wrapping
• kitting SIM cards
• bills preparation

16. supply chain solutions – professional services
aramex – supply chain solutions
aramex offers professional services including:
• engineering analysis
• layout analysis
• preparing tender documents
• bid management
• supervision
• standard operating procedures (SOPs) consultancy
• key performance indicators (KPIs) consultancy

17. supply chain solutions – facility management
aramex – supply chain solutions
aramex offers to manage customer’s new or existing facilities over two
phases:
• phase one: facility preparation
warehouse preparation, layout planning, SOPs, KPIs, training and
installation of WMS
• phase two: running daily operations
aramex will take over the management of the whole warehouse
operations

18. supply chain solutions – WMS OptiLog
aramex – supply chain solutions
main features:
• in-house developed WMS
• highly customizable to fit all different logistical needs
• serial number capturing and reporting
• flexible reporting tool
• expiry date rotation
• batch number handling
• reorder level notifications
• RF scanner capabilities
• electronic data interchange (EDI)
• real-time inventory monitoring

19. supply chain solutions – aramex portal
aramex – supply chain solutions
the aramex portal provides you:
• online updates
• easy access and user friendly
• create and track orders
• track items and view items history
• generate reports in different formats
• track and trace (express and domestic)
www.aramex.com

20. supply chain solutions – safety & security
aramex – supply chain solutions
safety in our warehouses include:
• OHSAS certified
• floors clearly marked
• safety signs in place
• high tech fire fighting systems
• obligatory safety sessions for all employees

21. supply chain solutions – safety & security
aramex – supply chain solutions
• physical security of the aramex warehouses, include:
• TAPA certified
• 24/7 hour security guards
• high tech alarm systems
• internal & external C.C.T.V.
• information security, policies and procedures as per BS7799
• shipment security, security procedures in place for all shipments
• infrared cameras
• motion detectors
• 24/7 hour 3rd party alarm
monitoring

22. about aramex
aramex – supply chain solutions

23. about aramex
Brief History
• 1982 - Aramex was established with offices in Amman and New York.
1997 - Aramex became the first Arab company to be listed on NASDAQ.
2002 - Aramex de-listed from NASDAQ and returned to private
ownership.
2005 - Aramex became a public shareholding company trading on the
Dubai Financial Market.
• 2007 - Became the first company in the region to launch a Corporate
University and adopt Sustainability Reporting.
• 2011 - Continued Expansion in South East Asia, Africa, and other
Emerging Countries such as Kenya and Bangladesh.
• 2012 – Strategic Agreements and Expansions in South Africa, Turkey, and
China.
aramex – supply chain solutions

24. mission and purpose
aramex – supply chain solutions

25. about aramex
Corporate Facts
• 354 offices in 220 countries
• Over 13,900 employees from 84 nationalities
• Logistics facilities, strategically located and technologically connected
• Serving over 80,000 customer worldwide
• A federal structure that empowers local stations, and strengthens global
standards.
aramex – supply chain solutions

26. about aramex
aramex – supply chain solutions

27. Products & Services
aramex – supply chain solutions

28. products & services
Express Services
• International & local delivery
• Documents and parcels
Aramex offers:
• Latest technology tools
• Time definite pickup and delivery
• Reverse logistics
• Cash-on-Delivery
• Temperature-sensitive goods delivery
aramex – supply chain solutions

29. products & services
Express Mail Service
• Strategic partnerships with global
operators
• Inbound and outbound express service
Strategic Agreements with:
• Tunis Post (Tunisia)
• China Post (China)
• Singapore (Singapore)
• Swedish Post (Sweden)
• Spring (Jordan)
• La Post/Geopost (Middle East)
aramex – supply chain solutions

30. Freight Forwarding
• Air Freight
• Ocean Freight
• Land Transport
Aramex offers
• Flexible and tailored services
• Door-to-Door / Door-to-Port
• Consolidation
• Customs clearance
• Exhibition handling and special
projects
products & services
aramex – supply chain solutions

31. Logistics & Supply Chain
• State-of-the-art logistics facilities
• Strategically located center and
technologically connected
• Complete supply chain management
and logistics solutions
Aramex offers:
• Order fulfillment
• Warehousing
• Customs and brokerage
• Distribution
• Inventory management
• Value-added services
products & services
aramex – supply chain solutions

32. Shopping Services
Shop and Ship
• Unique account number in the US, UK, HK,
China, DE, IT, SA, UAE, Turkey and India
• Customers can shop on the Internet and
provide their domestic virtual addresses
across the world in 10 countries.
• Aramex ships packages to their door step
products & services
aramex – supply chain solutions

33. Shop and Ship
aramex – supply chain solutions

34. aramex – supply chain solutions

35. aramex in Malaysia
aramex – supply chain solutions
Brief History
• 2011 – Aramex bought over Avanti Worldwide Express and began its
operations with its first branch in Petaling Jaya, Selangor, providing
domestic and international express delivery services
• 2012 – Bought its warehouse and increased its facilities, recruiting a
commercial team to expand and promote Aramex’s brand in the
market.
• 2013 – Achieved excellence growth in market share, and began its
first geographical expansion to Penang
• 2014 – Continuous expansion to Johor, Melaka, Sabah & Sarawak

36. aramex in Malaysia
aramex – supply chain solutions
Penang
Petaling Jaya
Johor
Sarawak
Sabah
• Our branches in Malaysia

37. moving forward
aramex – supply chain solutions
• Opening more branches all over Malaysia (Melaka, Ipoh, etc)
• Working towards becoming the leading 3PL total transportation
solutions provider for e-commerce businesses going in and out of
Malaysia

38. some of our Clients
aramex – supply chain solutions

39. some of our Clients
Arvato AG
aramex – supply chain solutions

40. aramex awards
• 2002 - Regional Express Company, Institute of Transport Management
• 2003 - Gulf Brand of the Decade, Gulf Marketing Review Magazine
• 2004 - Most Used Express Courier – MENA, Middle East Travel Magazine
• 2004 - UAE Superbrand, Superbrands Council
• 2006 - Best Express and Logistics, MELA Awards
• 2006 - Global Express Delivery Company, Institute of Transport Management
• 2007 - "Retail Project" award for Shop&Ship, Global Mail Awards
• 2008 – 3rd Party Logistics Provider of the Year, SCATA
• 2008 – Best Environmental Practices, International Green Apple Awards
• 2009 – Environment Award, BIFA
• 2010 - Express Logistics Provider of the Year, SCATA
• 2010 - Outstanding Achievement of the year Award, SCATA
• 2010 - Best Quality Assurance Program, Middle East Call Center Awards
• 2011 - Best Small Call Center at the 2011 UAE Call Center Awards 2011
• 2011 - Special Services Award at the 2011 (BIFA) Awards in London
aramex – supply chain solutions

41. Sustainability (The New
Green is Red)
• Support Entrepreneurs
• Community Development
• Protecting the Environment
• Emergency Relief
• Education and Youth Empowerment
• Supporting Sports
aramex – supply chain solutions

42. Aramex Corporate Presentation

43. aramex – supply chain solutions
youthank youthank