The document provides information on improving interpersonal skills. It discusses the importance of interpersonal skills for employers and teams. It provides tips for networking and resolving conflicts effectively. Specific strategies are presented for improving listening skills, communication, organization, and following through on commitments. The document emphasizes working cooperatively, treating others with respect, and developing understanding.

1. A PRESENTATION ON INTERPERSONAL SKILLS FOR JUNIOR STAFF VIPIN BALAN

2. WRITE DOWN YOUR VIEWS AS TO WHAT AN EMPLOYER LOOKS IN AN EMPLOYEE

4. IMPORTANCE GIVEN TO IP SKILLS BY EMPLOYERS. Details taken for JMU website

8. Forcing Collaborating Resolving conflicts by Rewarding conflict by seeking Satisfying one’s own needs an advantageous solution for At the expense of another’s all parties Resolving conflict by each party giving up something of value Compromising Resolving conflicts by Resolving conflicts by withdrawing from or placing another’s needs suppressing them and concern above your own Avoiding Accommodating Cooperativeness Uncooperative Cooperative Unassertive Assertive Assertiveness

10. TEAM WORK.

27. Align the horizon Participate in the interaction Learn from the experience A MODEL FOR IP COMMUNICATION

28. PRE - DISCUSS PRE - DISCUSS ATTITUDE Memory: Associate, elaborate, use imagery. Cognitive: Analyze and reason. Compensation : Guess intelligently. Metacognitive : Arrange and plan. Set goals and objectives. Affective : Lower anxiety. Encourage yourself Social: Develop understanding of the situation. ALIGN THE HORIZON Reflect upon the situation. Set reasonable expectations. Make the right choices of timing and channel. STRATEGY FOCUS STAGE

30. WHILE - DISCUSS PERFORMANCE WHILE - DISCUSS Cognitive : Practice techniques. Recognize patters of behavior. Create structure for your input and output. Compensation : Overcome limitations in communication skills. Guess intelligently. Metacognitive : Self monitor. Delay speech production to focus on listening. Affective : Take risks wisely. Take your emotional temperature. Social: Ask questions. Cooperate. Empathize. PARTICIPATE IN THE INTERACTION Use your resources: apply a variety of techniques to communicate. Make choices. Stay focused. Monitor STRATEGY FOCUS STAGE

31. BIDIRECTIONAL MODEL + - + No Force Use Force FORCE Open OPENNESS Secretive PASSIVE AGGRESSIVE PASSIVE AGGRESSIVE ASSERTIVE

34. BEHAVIOUR PATTERN Your rights and other people’s rights Expression ++ Coercion -- ASSERTIVE None Expression -- Coercion ++ PASSIVE-AGGRESSIVE Your rights Expression ++ Coercion ++ AGGRESSIVE Other people’s rights. Expression -- Coercion -- PASSIVE RIGHTS RESPECTED PARAMETERS BEHAVIOR

35. POST - DISCUSS FOLLOW UP POST DISCUSS Cognitive: Analyze, summarize, reason and take mental notes. Memory : Review well. Metacognitive : Evaluate your learning. Link with already known material. Affective: Reward yourself. Discuss your feelings with someone else. Social : Empathize. Become aware of the other’s thoughts and feelings. LEARN FROM IT Reflect upon the interaction. STRATEGY FOCUS STAGE

38. DISCUSSION CYCLE analyze evaluate Revise model Change and adjust expectations