Resume & Credentials - Mike Armstrong

1. Mike Armstrong
Santa Fe, New Mexico e-mail: mike@virtualsouthwest.com
URL: www.virtualsouthwest.com
SUMMARY
Experience in the Information Technology industry for over 28 years. Broad technical knowledge combined
with outstanding leadership ability and problem solving skills. Particularly effective in using creative abilities
to develop sales proposals, design solutions, documentation and training material. Excellent communication
skills including written, verbal and interpersonal. Proven ability to work independently or with a team to
achieve goals efficiently.
KEY SKILLS
 Detailed experience creating partner and vendor relationships to increase sales opportunities and
regional market presence.
 Experienced with VMware products, which include vSphere, View, Thin App, vShield, Capacity Planner,
vFabric, Lab Manager and Cloud Director.
 Skilled in creating proposals, designs, project plans and training material to provide prospective
customers.
 Experienced in presenting technology products and solutions to diverse audiences at industry trade
shows and customer events.
 Experienced with Microsoft products and solutions including Active Directory, Exchange Server 2003
and 2007, Office Communications Server, SharePoint Server, SQL Server, and System Center Suite.
 Proficient with products and technologies including security, network routing and switching, wireless
technologies and network management and monitoring.
 Experienced in creating business continuity and disaster recovery plans and procedures.
 Designed and implemented data centers for enterprise businesses that included redundant site failover,
network management alarming and alerting.
 Detailed experience with storage area networks including fiber and iSCSI. Ability to implement storage
systems for high performance and availability. Able to categorize storage for improve performance and
cost savings.
 Detailed experience with data center infrastructure systems including UPS, cooling systems, hardware
and operating system monitoring and alerting.
PROFESSIONAL CERTIFICATIONS
 VMware Certified Professional on vSphere 5 and vSphere 4
 Microsoft Certified IT Professional, Exchange Enterprise Messaging Administrator
 Microsoft Certified Systems Engineer on Windows 2003, 2000 and NT
 Cisco Certified Network Associate

PROFESSIONAL EXPERIENCE
2011 – Present VIRTUALIZATION ENGINEER
PRESBYTERIAN HEALTHCARE SERVICES – Albuquerque, New Mexico
 Responsible for managing the VMware environment at multiple sites.
 Create reports showing cost savings and benefits of the virtual environment and
present to CIO and above on a monthly basis.
 Perform new installations and upgrades of the VMware environment including
Windows and Linux virtual machines, hardware, network and storage systems.
 Create vendor relationships to provide competitive price quotes on new hardware,
licensing and services.
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2. Mike Armstrong
 Assess security compliance of infrastructure and virtual machines based on
designated company requirements.
 Implemented VMware security features to comply with company security policies.
 Implemented a virtual machine backup system, which reduced time for backups
and restores and enabled remote site replication for disaster recovery.
 Mentor engineers and administrators on best practices and procedures for
managing the virtual environment.
 Create designs and project plans to support new initiatives and applications.
Work with vendors to develop hardware and license quotes for project proposals.
 Created test plans and deployment procedures for use in deploying virtual servers
and physical to virtual migrations.
 Designed and implemented hardware systems that improved performance and
availability with increased integration of networking and storage.
 Increased percentage of physical to virtual server percentage from 45 to 80
percent within one year.
 Implemented a virtual environment to support Microsoft SQL servers, which
improved availability and saved over $300,000 in licensing costs.
2008 – 2011 ADVANCED INTEGRATION PRACTICE MANAGER
ARDHAM TECHNOLOGIES – Santa Fe, New Mexico
 Design and implement advanced technologies utilizing VMware, Microsoft, and
Cisco networking solutions.
 Created partnerships with manufacturers and local vendors that increased sales
leads and market presence.
 Integrates industry and technical knowledge into practical sales-related tactics,
techniques and procedures, thereby ensuring teams support the sales efforts by
delivering well-developed proposals.
 Organizes vendor training on new products and technologies. Create custom
technical training sessions for engineers and sales personnel.
 Provided presentations at trade shows and customer functions on networking and
virtual technologies, which increased sales opportunities and market shares.
 Leverages customer experiences and technical expertise as input, develops,
drives and articulates solutions to practice and the broader Ardham community.
 Configure storage solutions and data replication utilizing NetApp Snap Mirror and
EqualLogic Auto Snapshot Manager Products.
 Monitors practice job performance and provides coaching, counseling, and
motivation to maximize practice performance.
 Responsible for ensuring personnel are placed in healthy roles where personal
improvement is possible. Resolves any resource deployment issues.
 Implement virtualization technologies utilizing VMware to support server and
desktop environments.
2004 – 2008 SYSTEMS ARCHITECT
THORNBURG MORTGAGE – Santa Fe, New Mexico
 Successfully implemented virtualization technologies for production and
development systems, which eliminated down time and reduced administration
costs.
 Created change control processes and procedures on the production networks.
 Maintained security and documentation standards to conform to annual Sarbanes
Oxley auditing requirements.
 Led the expansion of IT services from a single site environment to a multi-site
environment supporting over 400 users.
 Designed and created a multi-site routed network to provide site redundancy and
failover.
 Created wireless building to building networks to improve service availability and
reduce infrastructure costs.
 Designed and implemented a VMware ESX environment which provided
replication for site failover to conform to compliance requirements.
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3. Mike Armstrong
 Provided weekly Executive Summary reports to Senior Management including
major milestones, significant accomplishments achieved in prior week, risk
analysis, and risk mitigation planning for high security areas.
 Developed test plan and procedures for software and hardware updates and
implementations on production and test systems.
 Front-end Administrator for Exchange email and unified messaging systems,
which interfaced to Avaya IP telephony systems.
 Created a development environment using VMware Lab Manager to support over 200
virtual server systems.
1997 – 2003 LUCENT TECHNOLOGIES / INTERNATIONAL NETWORK SERVICES
SOFTWARE SALES ENGINEER, Centennial, Colorado 2000 - 2003
 Sales engineer for the Vital Suite and QIP network management software
products.
 Developed network performance management solutions to Fortune 1000
companies.
 Performed product demonstrations to prospective customers and at industry trade
shows.
 Configured customer requested enhancements to the base software applications,
which led to increased product sales.
 Developed return on investment models for prospective customers, which led to
increased sales.
 Exceeded quarterly sales quotas and achieved annual sales performance awards.
.
SENIOR NETWORK ENGINEER, Costa Mesa, California 1997 - 2000
 Implemented data networking solutions and systems with Cisco Systems
products.
 Deployed network and server infrastructures within data centers and enterprise
clients.
 Configured network and application monitoring for fault alarming and performance
capacity planning.
 Worked within a team to design and deploy site to site data networks for service
providers and enterprise customers.
1996 – 1997 NETWORK SUPPORT ENGINEER
3Com CORPORATION, San Diego, California
 Implemented 3Com networking products for Internet Service Providers located.
 Troubleshot issues with Internet connectivity and network access to specified
client list.
 Provided support to client networking staff for 3Com network products.
1982 – 1996 TRANS WORLD AIRWAYS / WORLDSPAN LP
NETWORK SUPPORT SUPERVISOR, WORLDSPAN LP 1992 - 1996
 Supervised a staff of 15 technicians and installation staff located throughout the
western US.
 Provided technical support to Worldspan clients, sales staff and installation
technicians.
FIELD SERVICES REPRESENTATIVE, TRANS WORLD AIRWAYS 1982 - 1992
 Installed and configured data networking equipment and mainframe based
connectivity throughout the western US.
 Acted as project lead to implement network operations centers in the US and
Western Europe.
 Interfaced with local telephone companies and service vendors to
EDUCATION
 Mt. San Jacinto College, Menifee, CA. 1998
 Fullerton College, Fullerton, CA. 1982
 Phoenix Institute of Technology, Phoenix, AZ. 1978
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