16. Search:
User – Context – Content
Users:
Information needs, audience types, expertise,
tasks
[Who needs the Information]
Content:
Document types, objects, structure, attributes,
metadata
[How to describe the information]
Context:
Business models & goals, corporate culture,
resources
[How the information is used]
Users
ContextContent
17. Content Analysis
Locations of content
State and quality of content
Whether it will be migrated
Metadata
Organizing principles that can be reused
IS-ness and ABOUT-ness of content
Ownership of content
Content lifecycles
Relative value of content
39. Search Quality Metrics
Number of Searches
Number of successful
Searches
Number of Searches with
Zero results
Results with no click
Most popular Queries Results clicked the most
Who’s performing the
most searches
(users/departments/roles)
Correlated searches
Speed / latency Total distinct search terms
Total distinct words Trends and historical
data/charts
40. What if I cannot find a document?
The document does not exist.
The document does exist - but is not in the search index.
The document does exist, is indexed – but I don’t have permission to
read it.
42. Metrics
Get new staff to quickly start
using search to explore and
find resources.
How many new staff use
search in the first 2
months.
# of search
sessions/month for the
the new staff segment.
43. Proof of Concept (POC)
Initial requirements & conditions
Limited scope
• Functionality
• User Experience
• Content
• Users
• Etc.
Limited time frame
46. Governance
The set of
policies, roles, responsibilities and processes
that guide, direct and control
how an organization’s business divisions and IT teams
cooperate
to achieve business goals.
49. Search Governance Plan
Managing scopes of Search
Defining content sources
Defining and managing content types
Defining and managing metadata
Identifying promoted results
Using third-party tools or custom functionality to extend search
Search Analytics
Training end users