Oleg Vojtisek

28 Followers

6 SlideShares 28 Followers 57 Followings

6 SlideShares 28 Followers 57 Followings

customer experience customer care social crm customer relationship management change management business process customer management care-to-sales service-to-sales first contact resolution customer excellence first call resolution customer service customer customer satisfaction zakaznicka pece socialni site mobilkom facebook ufon

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Zakaznicka pece v socialnich sitich (2011)

13 years ago • 1038 Views

Jak dosáhnout WOW efektu - betaverze k připomínkám

12 years ago • 845 Views

First Contact Resolution: svatý grál zákaznické péče

11 years ago • 828 Views

PROČ SERVICE-TO-SALES KAMPANĚ SELHÁVAJÍ? (betaverze k připomínkám)

11 years ago • 421 Views

Vztahy se zákazníky včera a dnes: Proč zrušit oddělení Customer Care?

10 years ago • 841 Views

CUSTOMER RELATIONS: Before and After

10 years ago • 868 Views

Introduction to Social Reading Technologies

Frederic Kaplan • 13 years ago

customer experience customer care social crm customer relationship management change management business process customer management care-to-sales service-to-sales first contact resolution customer excellence first call resolution customer service customer customer satisfaction zakaznicka pece socialni site mobilkom facebook ufon

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