Developing Voice Apps Using Mashups and SOA

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At VoiceCon SF 2009, Voxeo's Dan York spoke about what voice mashups, how you can create them, how you can create multi-channel mashups (voice, IM, web, social (ex. Twitter), SMS, etc.) and then showed how to create one using http://www.tropo.com/

Technology

Developing Voice Apps Using
Mashups and SOA
Dan York, Director of Conversations, Voxeo
VoiceCon SF 2009
November 4, 2009

1999 – World’s Simplest Telephony XML

<callxml version="3.0">

<say>Hello World</say>

</callxml>

HTTP

Phone
Web
Audio
Server
XML
perl PHP python
ruby
Java servlets
???
XML

2009
•  Largest worldwide provider of hosted XML
telephony – VoiceXML, CCXML, CallXML
•  THE most standards-compliant platform
•  Over 100,000 developers using platform
•  Global presence – ofﬁces in Orlando, Beijing,
Cologne, London, San Francisco
•  Premise product added 2006
•  One of only 2 platforms recommended by
analyst ﬁrm Datamonitor for premise IVR
•  Natively based on SIP & other open standards
•  Free download and free developer accounts

http://www.flickr.com/photos/plasticrevolver/61068219/

Mashup =2 or more services
combined into a
single user experience
using lightweight APIs

Service

HTTP

Phone
Web
Audio
Server
XML
perl PHP python
ruby
Java servlets
???
XML

Example: NY State Senate OpenLeg API (Mark Headd)

NY
Senate
API

Service

Example: NY State Senate OpenLeg API (Mark Headd)

Phone: (646) 736-2439
SMS: (315) 308-1943
Jabber IM: opensenate@bot.im
Twitter: @opensenate

Example: VnoTed.com (Ted Gilchrist)
Location-Based Voice Updates

Google
Bright
App
Kite
Engine

Amazon Google
S3 Maps

Unlocked
Communications

www.voxeo.com/free

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Developing Voice Apps Using Mashups and SOA

1. Developing Voice Apps Using Mashups and SOA Dan York, Director of Conversations, Voxeo VoiceCon SF 2009 November 4, 2009

3. 1999 – World’s Simplest Telephony XML <callxml version="3.0"> <say>Hello World</say> </callxml>

4. HTTP Phone Web Audio Server XML perl PHP python ruby Java servlets ??? XML

5. 2009 •  Largest worldwide provider of hosted XML telephony – VoiceXML, CCXML, CallXML •  THE most standards-compliant platform •  Over 100,000 developers using platform •  Global presence – ofﬁces in Orlando, Beijing, Cologne, London, San Francisco •  Premise product added 2006 •  One of only 2 platforms recommended by analyst ﬁrm Datamonitor for premise IVR •  Natively based on SIP & other open standards •  Free download and free developer accounts

8. Tropo.com

9. answer() say("Hello, world!”) hangup()

10.

11. Uniﬁed Self-Service

12.

13.

14.

15.

16.

17.

18. Uniﬁed Self-Service

19. www.voxeo.com/free www.tropo.com