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Chapter 5 Gathering Information and Measuring Market Demand 5-
Kotler on  Marketing ,[object Object],5-
Chapter Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],5-
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Components of a Modern Marketing Information System 5-
The Components of a Modern Marketing Information System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Internal Record Systems ,[object Object],[object Object],[object Object],5-
5- Can you name a company that uses targeted mailings to promote new products, or regional offerings? Discussion Question
The Marketing Intelligence System ,[object Object],5-
5- What are some of the potential hazards a company might face by relying too heavily on distributors, retailers, or other  intermediaries for  market intelligence? Discussion Question
5- The Marriott Vacation Club International Web site gives interested customers the opportunity to sell themselves on the Marriott offerings
5- CEOExpress.com is a portal to information–a user clicks on a listing and is then connected to that site
Table 5-1:  Secondary-Data Sources 5- See text for complete table Secondary-Data Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Figure 5-1:   The Marketing Research Process 5-
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Table 5-2: Types of Questions 5- See text for complete table 1_____  2 _____  3_____  4_____  5_____ Small airlines generally give better service than large ones. Strongly  Disagree  Neither agree  Agree  Strongly disagree  nor disagree  agree A statement with which the respondent shows the amount of agreement/ disagreement. Likert scale An organized tour group Spouse and children Business associates/friends/relatives Spouse Children only No one With whom are you traveling on this flight? A question with three or more answers. Multiple Choice In arranging this trip, did you personally phone American? Yes  No A question with two possible answers. Dichotomous Example Description Name A. Closed-end Questions
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],5-
5- www.wansink.com is a consumer psychology Web site set up by Dr. Brian Wansink of the University of Illinois
Table 5-3: Probability and Nonprobability Samples 5- Continued on next slide . . . ,[object Object],Simple random sample Every member of the population has an  equal chance of selection Stratified random sample The population is divided into mutually exclusive groups (such as age groups), and random samples are drawn from each group Cluster (area) sample The population is divided into mutually exclusive groups (such as city blocks), and the researcher draws a sample of the groups to interview
Table 5-3: Probability and Nonprobability Samples  (Continued) 5- ,[object Object],Convenience sample The researcher selects the most accessible population members Judgment sample The researcher selects population members who are good prospects for accurate information Quota sample The researcher finds and interviews a prescribed number of people in each of several categories
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Table 5-4: The Seven Characteristics of Good Marketing Research  5- See text for complete table 1. Scientific method Effective marketing research uses the principles of the scientific method: careful observation, formulation of hypotheses, prediction, and testing. 2. Research creativity At its best, marketing research develops innovative ways to solve a problem: a clothing company catering to teenagers gave several young men video cameras, then used the videos for focus groups held in restaurants and other places teens frequent. 3. Multiple methods Marketing researchers shy away from overreliance on any one method. They also recognize the value of using two or three methods to increase confidence in the results.
Marketing Research System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Marketing Decision Support  System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
Table 5-5: Quantitative Tools Used in Marketing Decision Support Systems 5- See text for complete table Statistical Tools 1. Multiple  regression: A statistical technique for estimating a “best fitting” equation showing how the value of a dependent variable varies with changing values in a number of independent variables.  Example : A company can estimate how unit sales are influenced by changes in the level of company advertising expenditures, sales force size, and price. 2. Discriminant analysis: A statistical technique for classifying an object or persons into two or more categories.  Example : A large retail chain store can determine the variables that discriminate between successful and unsuccessful store locations. 3. Factor  analysis: A statistical technique used to determine the few underlying dimensions of a larger set of intercorrelated variables.  Example : A broadcast network can reduce a large set of TV programs down to a small set of basic program types.
Forecasting and Demand Measurement ,[object Object],5- Figure 5-3: Ninety Types of Demand Measurement (6X5X3)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Forecasting and Demand Measurement 5-
Figure 5-4: Market Demand Functions 5- Forecasting and Demand Measurement
5- Can you name a market segment with  a low penetration index? A high penetration index? Can you think of a market where the high penetration index might be a misleading indicator? Discussion Question
Forecasting and Demand Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
[object Object],[object Object],[object Object],[object Object],Forecasting and Demand Measurement 5-
Table 5-6: Market-Buildup Method Using SIC Codes 5- SIC (a) Annual Sales in Millions of $ (b) Number of Establishments (c) Potential Number of Lathe Sales Per $1 Million Customer Sales Market Potential (a x b x c) 2511 1 6 10 60 5 2 10 100 2521 1 3 5 15 5 1 5 25 30 200
Forecasting and Demand Measurement ,[object Object],[object Object],[object Object],5-
Table 5-7: Calculating the Brand Development Index (BDI) 5- (a) Percent of  U.S. Brand (b) Percent of  U.S. Category BDI Territory Sales Sales (a    b) x 100 Seattle 3.09 2.71 114 Portland 6.74 10.41 65 Boston 3.49 3.85 91 Toledo .97 .81 120 Chicago 1.13 .81 140 Baltimore 3.12 3.00 104
Forecasting and Demand Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],5-
Forecasting and Demand Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5-
[email_address] Thank you for your proper response and support! For further information contact:  +91-9427913540 [email_address] From : Parakhiya Vasant

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Measuring market demand

  • 1.  
  • 2. Chapter 5 Gathering Information and Measuring Market Demand 5-
  • 3.
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  • 5.
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  • 7.
  • 8. 5- Can you name a company that uses targeted mailings to promote new products, or regional offerings? Discussion Question
  • 9.
  • 10. 5- What are some of the potential hazards a company might face by relying too heavily on distributors, retailers, or other intermediaries for market intelligence? Discussion Question
  • 11. 5- The Marriott Vacation Club International Web site gives interested customers the opportunity to sell themselves on the Marriott offerings
  • 12. 5- CEOExpress.com is a portal to information–a user clicks on a listing and is then connected to that site
  • 13.
  • 14.
  • 15. Figure 5-1: The Marketing Research Process 5-
  • 16.
  • 17.
  • 18. Table 5-2: Types of Questions 5- See text for complete table 1_____ 2 _____ 3_____ 4_____ 5_____ Small airlines generally give better service than large ones. Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree A statement with which the respondent shows the amount of agreement/ disagreement. Likert scale An organized tour group Spouse and children Business associates/friends/relatives Spouse Children only No one With whom are you traveling on this flight? A question with three or more answers. Multiple Choice In arranging this trip, did you personally phone American? Yes No A question with two possible answers. Dichotomous Example Description Name A. Closed-end Questions
  • 19.
  • 20. 5- www.wansink.com is a consumer psychology Web site set up by Dr. Brian Wansink of the University of Illinois
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Table 5-4: The Seven Characteristics of Good Marketing Research 5- See text for complete table 1. Scientific method Effective marketing research uses the principles of the scientific method: careful observation, formulation of hypotheses, prediction, and testing. 2. Research creativity At its best, marketing research develops innovative ways to solve a problem: a clothing company catering to teenagers gave several young men video cameras, then used the videos for focus groups held in restaurants and other places teens frequent. 3. Multiple methods Marketing researchers shy away from overreliance on any one method. They also recognize the value of using two or three methods to increase confidence in the results.
  • 26.
  • 27.
  • 28. Table 5-5: Quantitative Tools Used in Marketing Decision Support Systems 5- See text for complete table Statistical Tools 1. Multiple regression: A statistical technique for estimating a “best fitting” equation showing how the value of a dependent variable varies with changing values in a number of independent variables. Example : A company can estimate how unit sales are influenced by changes in the level of company advertising expenditures, sales force size, and price. 2. Discriminant analysis: A statistical technique for classifying an object or persons into two or more categories. Example : A large retail chain store can determine the variables that discriminate between successful and unsuccessful store locations. 3. Factor analysis: A statistical technique used to determine the few underlying dimensions of a larger set of intercorrelated variables. Example : A broadcast network can reduce a large set of TV programs down to a small set of basic program types.
  • 29.
  • 30.
  • 31. Figure 5-4: Market Demand Functions 5- Forecasting and Demand Measurement
  • 32. 5- Can you name a market segment with a low penetration index? A high penetration index? Can you think of a market where the high penetration index might be a misleading indicator? Discussion Question
  • 33.
  • 34.
  • 35. Table 5-6: Market-Buildup Method Using SIC Codes 5- SIC (a) Annual Sales in Millions of $ (b) Number of Establishments (c) Potential Number of Lathe Sales Per $1 Million Customer Sales Market Potential (a x b x c) 2511 1 6 10 60 5 2 10 100 2521 1 3 5 15 5 1 5 25 30 200
  • 36.
  • 37. Table 5-7: Calculating the Brand Development Index (BDI) 5- (a) Percent of U.S. Brand (b) Percent of U.S. Category BDI Territory Sales Sales (a  b) x 100 Seattle 3.09 2.71 114 Portland 6.74 10.41 65 Boston 3.49 3.85 91 Toledo .97 .81 120 Chicago 1.13 .81 140 Baltimore 3.12 3.00 104
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  • 40. [email_address] Thank you for your proper response and support! For further information contact: +91-9427913540 [email_address] From : Parakhiya Vasant

Editor's Notes

  1. Lect. Niharika Bajeja, TNRCMS, Rajkot