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Bus04
Social Communication & IBM Sametime 9
Vincent Perrin, Polycom Solution Architect
Marco Janssen, Acuity Project Leade...
Presenter Overview
Vincent Perrin
• Polycom Solution Architect
• IBM Champion 2013-2014
• Former IBMer specializing in Soc...
Presenter Overview
Marco Janssen
• IBM Certified Sametime 9 administrator
• Working with Polycom since 2009
• Project Lead...
Different generations
4#engageug
Average company
5#engageug
How do I
effectively
enable
customer self-
service?
Who else
across the
organization
is trying ...
Social Unified Communications
6#engageug
Sametime uniquely unlocks the value of your communication
investments... in a Social Business context
7#engageug
8#engageug
9#engageug
10#engageug
11#engageug
12#engageug
13#engageug
The IBM Sametime 9 Contact list and chat(desktop and
webclients)
14#engageug
Video is the new language
of the Business…
But don’t take my word for it… Hear what experts in the industry
have to say
15...
Desktop Videoconferencing Adoption Is Growing
17#engageug
Desktop videoconferencing is increasingly being used by employees . . .
18#engageug
. . . and it has momentum with newer generations of workers
19#engageug
Reference: Weinstein, Ira M., Nilssen, Andy 2013. “End User Survey: The “Real”
Benefits of Video” Wainhouse Research, LLC
...
Once people begin using video, they’re hooked!
People are taking video with them!
21#engageug
Sametime 9 Desktop Video Capabilities – Continous Presence
Optional
Participant
list shows
video and
audio-only
participan...
Sametime 9 Mobile Video Capabilities
Sametime 9 Room Integration – IBM Softphone
• Device-based dialing for Sametime softphone functionality
• Call non-Sametim...
Customer Example
• World-leading FSS satellite operator
• 55 video conferencing rooms throughout 22 locations
• IBM Sameti...
Plan To support Videoconferencing On Multiple Devices
• Interoperability with room-based systems as table stakes
• PCs in ...
Best practices: deployment
• Get the right people in the team together.
• Know your network and it’s limitations.
• Invest...
Best practices: user adoption
• Make sure technically everything is working perfectly.
• Get your employees involved in th...
Thank You
Marco Janssen, Acuity Project Leader
Vincent Perrin, Polycom Solution Architect
29#engageug
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Engage presentation (Marc 2014) on Social Communications & IBM Sametime 9. Delivered with Marco Janssen from Acuity

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Social Communications & IBM Sametime 9

  1. 1. Bus04 Social Communication & IBM Sametime 9 Vincent Perrin, Polycom Solution Architect Marco Janssen, Acuity Project Leader 1#engageug
  2. 2. Presenter Overview Vincent Perrin • Polycom Solution Architect • IBM Champion 2013-2014 • Former IBMer specializing in Social Communications • Social Enthousiaste @vperrin http://social-collaboration.blogspot.com
  3. 3. Presenter Overview Marco Janssen • IBM Certified Sametime 9 administrator • Working with Polycom since 2009 • Project Leader @marco_janssen http://www.acuity.nl  my profile page with blogs
  4. 4. Different generations 4#engageug
  5. 5. Average company 5#engageug How do I effectively enable customer self- service? Who else across the organization is trying to solve this problem? How can I design our culture and brand so they are authentically one? Are we at risk of losing our top talent to the competition? Who can best help me address this urgent question from my client?
  6. 6. Social Unified Communications 6#engageug
  7. 7. Sametime uniquely unlocks the value of your communication investments... in a Social Business context 7#engageug
  8. 8. 8#engageug
  9. 9. 9#engageug
  10. 10. 10#engageug
  11. 11. 11#engageug
  12. 12. 12#engageug
  13. 13. 13#engageug
  14. 14. The IBM Sametime 9 Contact list and chat(desktop and webclients) 14#engageug
  15. 15. Video is the new language of the Business… But don’t take my word for it… Hear what experts in the industry have to say 15#engageug
  16. 16. Desktop Videoconferencing Adoption Is Growing 17#engageug
  17. 17. Desktop videoconferencing is increasingly being used by employees . . . 18#engageug
  18. 18. . . . and it has momentum with newer generations of workers 19#engageug
  19. 19. Reference: Weinstein, Ira M., Nilssen, Andy 2013. “End User Survey: The “Real” Benefits of Video” Wainhouse Research, LLC 20#engageug
  20. 20. Once people begin using video, they’re hooked! People are taking video with them! 21#engageug
  21. 21. Sametime 9 Desktop Video Capabilities – Continous Presence Optional Participant list shows video and audio-only participants Select different video layouts. Larger, framel ess video. Display is optimized based on the number of people participating. Consistent toolbar for stand-alone calls and meetings. Active speaker indicator Intuitive softphone for audio only calls Speaker status indicator Go full screen
  22. 22. Sametime 9 Mobile Video Capabilities
  23. 23. Sametime 9 Room Integration – IBM Softphone • Device-based dialing for Sametime softphone functionality • Call non-Sametime users — reach people on any device including Polycom RealPresence audio/video endpoints • Provides rich remote collaboration experience with video—reducing productivity loss, expense of travel, and telephony costs
  24. 24. Customer Example • World-leading FSS satellite operator • 55 video conferencing rooms throughout 22 locations • IBM Sametime integration to extend HD video experience beyond the meeting room • Simply join and schedule video meeting
  25. 25. Plan To support Videoconferencing On Multiple Devices • Interoperability with room-based systems as table stakes • PCs in conference rooms and the emergence of sub-$1,000 endpoints • Mobile videoconferencing becoming a key requirement • More options for high-quality, low-bandwidth video 26#engageug
  26. 26. Best practices: deployment • Get the right people in the team together. • Know your network and it’s limitations. • Invest to have a flexible deployment. • Think ahead, think about webcams and headsets... • ... and think on how to deliver Sametime client settings. 27#engageug
  27. 27. Best practices: user adoption • Make sure technically everything is working perfectly. • Get your employees involved in the project. • Embed the tools in your primary process. • Focus on the question ‘What’s in it for me’. • Get management buy-in and have them lead by example. 28#engageug
  28. 28. Thank You Marco Janssen, Acuity Project Leader Vincent Perrin, Polycom Solution Architect 29#engageug
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    May. 2, 2014
  • RupertClayton

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    Mar. 18, 2014
  • thierry.batut

    Mar. 18, 2014

Engage presentation (Marc 2014) on Social Communications & IBM Sametime 9. Delivered with Marco Janssen from Acuity

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