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HOW to handle
CRITICAL FEEDBACK ?
WHO LIKES
CRITICAL FEEDBACK ?
NO ONE
OF COURSE
AND
DEFINITELY
NOT IN THIS
WAY
OUR FIRST
REACTIONS TO
CRITICAL FEEDBACK
ARE OFTEN
YOU CAN GO TO HELL
OR…
THE YES…BUT
DEFENSIVENESS
SYNDROME
REGRETTABLE
BECAUSE FEEDBACK
CAN MAKE YOU
GROW
CAN MAKE
YOU
STRONGER
CAN EVEN
REINFORCE
MUTUAL
TRUST &
TEAMWORK
HOWYOU HANDLE
CRITICAL FEEDBACK
TIPS HOW to handle1234567
CRITICAL Feedback
DE-
PERSONALIZE
FEEDBACK
Tip 1
BREATH DEEPLY
MANAGE
YOUR EMOTIONS
Tip 2
STOP
FIGHTING
THE
FACTS
Tip 3
STOP DE
USE WITHOUT
MODERATION
LSD
Tip 4
YES…
BUT
SUSPEND YOUR JUDGEMENT
L
S
D
ISTEN
UMMARIZE
EMAND
LSD is not a drug but stands for
REFRAME THE SITUATION Tip 5
IDENTIFY WHY THE FEEDBACK COULD BE USEFUL OR POSITIVE
DRIVE FOR
RESULTS & LEARNING
Tip 6
SHOW YOUR
GRATITUDE
FOR FEEDBACK
Tip 7
ONE
MORE THING…
IF YOU
RECEIVE
CRITICAL
FEEDBACK
YOU CAN
ALSO USE
THE BEST WAY TO HANDLE CRITICAL FEEDBACK
AASS
Ⓡ
SOLUTION
STANDS FOR
APPRECIATE
ASK
SUMMARIZETHE BEST WAY TO HANDLE CRITICAL FEEDBACK
AASS
HOW WORKS
CONCRETE EXAMPLE ?
“ I’M NOT SATISFIED ABOUT YOUR LAST REPORT ! ”
HOWWORKS ?
“ I APPRECIATE THAT YOU TAKE THE TIME TO GIVE ME
FEEDBACK FACE 2 FACE ”
APPRECIATE
“ HELP ME TO UNDERSTAND. WHY ARE YOU NOT SATISFIED ? ”
ASK
SUMMARIZE “ IF I UNDERSTOOD IT CORRECTLY, YOU MEAN THAT…”
“PLEASEGIVEMEANEXAMPLE!WHAT CAN IIMPROVE?”
SOLUTION “ I PROPOSE YOU FOLLOWING SOLUTION… IS THAT OK FOR
YOU? ”
ENJOY NOW
RECEIVING CRITICAL FEEDBACK
Yvan Dierckxsens
Chief Energy Officer
Idea4U
https://www.facebook.com/ArtofMotivation
www.idea4U.be

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How to handle negative feedback?