It was a business process reengineering project - this is a sample of my drawing during the AS IS phase.

1. Manual Business Process - Forwarding ‘IMPORT’
Customer
Customer is issuing inquiry via e-mail about
Forwarding expenses
Approve the quotation Receive the arrival notification
“customer must supply information like: (Term of
Send back to royal Go to the forwarder to receive the original
shipping - country of origin – description - size – weight
… etc.)” documents
Prices ready in
carrier/Agent’s
price list? Prepare a quotation for the
customer
‫؟‬ YES
Forwarder
Send the quotation to the
Receive customer Send Arrival Note to inform the
customer (e-mail) confirmation customer with the arrival date
NO Issue customer request Issue Invoice
Receives the inquire.
Issue Forwarding Order to
Send the inquire (via e-mail) to
the carrier (Routing
the carrier/Agent for price list
Receive the prices from the carrier Nomination)
Carrier
Send a pre alert notification to
Send a price list to Receive the F.O
forwarder to confirm the arrival
forwarder Send back a copy of BOL
date
Forwarder - Cashier
Deliver the original document to customer
(original of HAWB , Commercial invoice , AIR
+ DELIVERY ORDER )
Freight Type Review the Invoice
‫؟‬ Collect the invoice amount
C&T Collect forwarding fees
Deliver the original document to
OCEAN
customer (RELEASING LETTER )
NOTE: (C & T) refer to Clearance & Transportation