Wai Hong Fong, Chieftain of StoreHub, gave a presentation on demystifying SaaS and best practices. The presentation covered definitions of SaaS, common SaaS revenue models including feature-limited, pay-as-you-go, and setup fees. Key metrics for SaaS like CMRR, cash flow, CAC payback period, CLTV and churn rates were discussed. Recommended growth tools included Moz, UserTesting, CrazyEgg, and Google Remarketing. Operations tools highlighted were Workable, Freshdesk, Intercom, Pipedrive, Chargebee, Braintree, and QuickBooks Online.