2. Lean IT – ExampleEnd-to-End Performance 2 Service desk issue opened with high priority! 3 Knowledge base provides immediate workaround and service levels maintained 4 Problem automatically passed to SME with configuration details and analytics; root-cause found 5 Application Performance Management Triages issue 2 Configuration checked for effect on other services; problem machine patched; configuration updated 1 Service “PDA Sales Lead Notification” 6 Trend analysis reveals potential Customer Service Level breach
3. 3 Service desk issue opened with high priority! Compliance officer notified 3 Lean IT – ExampleProactive Compliance Emergency change automatically initiated 4 Alert mapped to defined business risk for 2 compliance mandates. High risk! Integrated Access control corrects exception, prevents repeat violation and notifies management 1 2 5 Service “Credit Lookup” Role and compliance detects that 5 people in marketing have access to credit history lookup application
