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@quiffboy #CampDigital 17 Mar 2016
Designing For The Gap
Quasi-provocative
rhetorical question:
GODDAMN. TIME.EVERY.
Another potentially
provocative statement:
Start
Launch app
Launch app Is logged in?
BBC ID sign in/
register process
Sign in or
register
Upsell & sign in
process
Onboarding
process
Sign inNo
Yes
Has
onboarded?
No
Home screen
Yes Done
Content
Done
View item
End
Share
Native
share panel
Close
app
ShareUser shares
content
Done
Why am I stood here?
@quiffboy
.com
Northern User Experience
Manchester ~ Leeds ~ Newcastle ~ Liverpool
nuxuk.org ~ @nuxuk
Monday 25th April 2016
White Cloth Gallery, Leeds
Part of @leedsdigifest16
Tickets only £90
w: 2016.nuxcamp.uk

t: @nuxuk
So, about these gaps…
Designing complex
systems is hard, right?
Many techniques for gathering
information are inefficient
Page A Page B
Is this
true?
Page C Page D
Yes No
Link label
Link label
Start
End End
Standard
flow chart
notation
PDFDownload
How?
1. Start with a zoomed out view
2. Agree the high-level flow quickly
3. Don’t get hung up on the detail (yet!)
Start
Onboarding
screens
Content Home screenEnd
Launch app Sign in
Done
View itemClose app
Done
Upsell & sign in
And then…
1. Identify stakeholders for each part of the system
2. Work with them to flesh out detail on their part
3. Continually iterate, validate and distribute
4. Fill in those gaps
Start
Launch app
Launch app Is logged in?
BBC ID sign in/
register process
Sign in or
register
Upsell & sign in
process
Onboarding
process
Sign inNo
Yes
Has
onboarded?
No
Home screen
Yes Done
Content
Done
View item
End
Share
Native
share panel
Close
app
ShareUser shares
content
Done
BBC ID sign in/
register process
Upsell & sign in
process
Onboarding
process
Content
Start
Launch app
Launch app Is logged in?
BBC ID sign in/
register process
Sign in or
register
Upsell & sign in
process
Onboarding
process
Sign inNo
Yes
Has
onboarded?
No
Home screen
Yes Done
Content
Done
View item
End
Share
Native
share panel
Close
app
ShareUser shares
content
Done
BBC ID sign in/
register process
Upsell & sign in
process
Onboarding
process
Content
The bit
users care
about
Complex
sub-process
Complex
sub-process
Complex
sub-process
Start
Launch app
Launch app Is logged in?
BBC ID sign in/
register process
Sign in or
register
Upsell & sign in
process
Onboarding
process
Sign inNo
Yes
Has
onboarded?
No
Home screen
Yes Done
Content
Done
View item
End
Share
Native
share panel
Close
app
ShareUser shares
content
Done
BBC ID sign in/
register process
Upsell & sign in
process
Onboarding
process
Content
Start
Launch app
Launch app Is logged in?
BBC ID sign in/
register process
Sign in or
register
Upsell & sign in
process
Onboarding
process
Sign inNo
Yes
Has
onboarded?
No
Home screen
Yes Done
Content
Done
View item
End
Share
Native
share panel
Close
app
ShareUser shares
content
Done
2
1
Needs
clarification Integration
point
If you really wanna get fancy…
Upsell screen(s) Home screen
ID 1Upsell screen(s) ID 2Home screen
Give ‘em an ID
Carousel of 3 panels:
- Upsell message
- Image of key feature
Sign in button
Register button
ID 1Upsell screen(s)
Menu icon
Welcome message + user’s first name
List of exam subjects:
- Subject name
- Subject icon
- Read/unread flag
- % complete
ID 2Home screen
List the
elements on
page
Give ‘em an ID
And this way is better than
other ways because…?
Many tools
Something to point at
Allows working in parallel
Stakeholder ownership
Easily understood
Shared understanding
Got that?
Quick recap
This thing is awesome
Visualises the system(s)
It’s (fairly) quick to do
It’s (fairly) easy to understand
Living, evolving document
No gaps
Remember this?
Where I stole those images from…
• 360-degree corkscrew stunt in James Bond
movie The Man with the Golden Gun
• Alligator & Model, Florida, 1950s
• Polar Bear (Ursus maritimus) close-up.
Hudson Bay, Churchill, Manitoba, Canada
• 15 surprising facts about cars
• The real story of the UN Human Rights
Council
• Home Sweet Art Room: Creating a
Welcoming Environment
• Fallout Vault Boy
• Café wall illusion
• Kim Jong Un Looking at Things
• You Are Mine
• Europe's longest place name
• Star Trek TOS Season 2: My Top 5
Fave Episodes
• Agent Cooper's famous thumbs up
• Toowong railway station in Brisbane,
Australia
Questions?
Thanks :)
@quiffboy #CampDigital 17 Mar 2016

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Barry Briggs - Camp Digital 2016

  • 1. @quiffboy #CampDigital 17 Mar 2016 Designing For The Gap
  • 5. Start Launch app Launch app Is logged in? BBC ID sign in/ register process Sign in or register Upsell & sign in process Onboarding process Sign inNo Yes Has onboarded? No Home screen Yes Done Content Done View item End Share Native share panel Close app ShareUser shares content Done Why am I stood here?
  • 8.
  • 9.
  • 10. Northern User Experience Manchester ~ Leeds ~ Newcastle ~ Liverpool nuxuk.org ~ @nuxuk
  • 11. Monday 25th April 2016 White Cloth Gallery, Leeds Part of @leedsdigifest16 Tickets only £90 w: 2016.nuxcamp.uk
 t: @nuxuk
  • 12.
  • 13.
  • 14. So, about these gaps…
  • 16. Many techniques for gathering information are inefficient
  • 17.
  • 18. Page A Page B Is this true? Page C Page D Yes No Link label Link label Start End End Standard flow chart notation PDFDownload
  • 19. How? 1. Start with a zoomed out view 2. Agree the high-level flow quickly 3. Don’t get hung up on the detail (yet!)
  • 20.
  • 21. Start Onboarding screens Content Home screenEnd Launch app Sign in Done View itemClose app Done Upsell & sign in
  • 22. And then… 1. Identify stakeholders for each part of the system 2. Work with them to flesh out detail on their part 3. Continually iterate, validate and distribute 4. Fill in those gaps
  • 23. Start Launch app Launch app Is logged in? BBC ID sign in/ register process Sign in or register Upsell & sign in process Onboarding process Sign inNo Yes Has onboarded? No Home screen Yes Done Content Done View item End Share Native share panel Close app ShareUser shares content Done BBC ID sign in/ register process Upsell & sign in process Onboarding process Content
  • 24. Start Launch app Launch app Is logged in? BBC ID sign in/ register process Sign in or register Upsell & sign in process Onboarding process Sign inNo Yes Has onboarded? No Home screen Yes Done Content Done View item End Share Native share panel Close app ShareUser shares content Done BBC ID sign in/ register process Upsell & sign in process Onboarding process Content The bit users care about Complex sub-process Complex sub-process Complex sub-process
  • 25. Start Launch app Launch app Is logged in? BBC ID sign in/ register process Sign in or register Upsell & sign in process Onboarding process Sign inNo Yes Has onboarded? No Home screen Yes Done Content Done View item End Share Native share panel Close app ShareUser shares content Done BBC ID sign in/ register process Upsell & sign in process Onboarding process Content
  • 26. Start Launch app Launch app Is logged in? BBC ID sign in/ register process Sign in or register Upsell & sign in process Onboarding process Sign inNo Yes Has onboarded? No Home screen Yes Done Content Done View item End Share Native share panel Close app ShareUser shares content Done 2 1 Needs clarification Integration point
  • 27.
  • 28. If you really wanna get fancy…
  • 30. ID 1Upsell screen(s) ID 2Home screen Give ‘em an ID
  • 31. Carousel of 3 panels: - Upsell message - Image of key feature Sign in button Register button ID 1Upsell screen(s) Menu icon Welcome message + user’s first name List of exam subjects: - Subject name - Subject icon - Read/unread flag - % complete ID 2Home screen List the elements on page Give ‘em an ID
  • 32. And this way is better than other ways because…?
  • 35. Allows working in parallel
  • 40. Quick recap This thing is awesome Visualises the system(s) It’s (fairly) quick to do It’s (fairly) easy to understand Living, evolving document No gaps
  • 41.
  • 43.
  • 44. Where I stole those images from… • 360-degree corkscrew stunt in James Bond movie The Man with the Golden Gun • Alligator & Model, Florida, 1950s • Polar Bear (Ursus maritimus) close-up. Hudson Bay, Churchill, Manitoba, Canada • 15 surprising facts about cars • The real story of the UN Human Rights Council • Home Sweet Art Room: Creating a Welcoming Environment • Fallout Vault Boy • Café wall illusion • Kim Jong Un Looking at Things • You Are Mine • Europe's longest place name • Star Trek TOS Season 2: My Top 5 Fave Episodes • Agent Cooper's famous thumbs up • Toowong railway station in Brisbane, Australia