Delivering public services that truly meet user needs involves some big changes.

1.
Sanjay Poyzer
Service Designer
Government Digital Service
@sanjaypoyzer

2. Scaling public
service design

3. GDSGDS

5. We still have a long
way to go

6. GDSGDS
You can’t buy a house without
paying someone to help you

7. GDSGDS
A licence can cost more to
administer than the fine you
get if you don’t have it

8. GDSGDS
You can be stopped up to 14 times
by different people at the UK border
if you’re importing something

9. GDS
Policy Strategy
Operations
Digital TechnologyData
Evidence
GDS

10. GDS
HMRC
DWP
HO
FO
DH
MOJ
DfT
DfE
DCLG
BEIS
DEF
GDS

11. GDSGDS
Develop a medical condition
and stop working
3 departments

12. GDSGDS
Import or export something
4 departments

13. GDSGDS
Start a business
9 departments

14. GDS
Services should
shape government,
not the other way
around

15. ‘So when will
you be done?’

16. GDSGDS

17. Inclusive
Adaptable
Built for users

18. 1.
Design something
the future can use

19. GDSGDS

20. GOV.UKGOV.
UK Notify
GOV.UK Notify GOV.UK GOV.UK Pay
Registers GOV.UK Verify GOV.UK PaaS

21. 2.
Build communities

22. GDSGDS

23. GDSGDS

24. 3.
Enable the network

25. GDSGDS

26. GDSGDS

27. 4.
Standardise
don’t centralise

28. GDSGDS

29. GDSGDS

30. GDSGDS

31. 5.
Understand how
well you’re doing

32. GDSGDS

33. 6.
Make things open

34. GDSGDS

35. GDSGDS

36. 7.
Be critical

37. GDSGDS

38. GDSGDS
Technology shows you what
can be done
Design shows you what
should be done

39. Government is
hiring designers

40. civilservicejobs.gov.uk
GDS

41. GDSGDS

42. GDSGDS
The blog
Designnotes.blog.gov.uk
Me
sanjay.poyzer@digital.cabinet-office.gov.uk
+sanjay.poyzer@digital.cabinet-
office.gov.uk I took out the
communities links because they won't
be able to join them

43. Thanks!
Sanjay Poyzer
@sanjaypoyzer