Personal Information
Organization / Workplace
Dublin, Dublin Ireland
Occupation
Customer Success Leader
Industry
Technology / Software / Internet
About
A customer service professional and military veteran working in and around the aviation, information technology, retail, and management consulting industries in customer service, business operations, sales and marketing.
I operate with honesty, integrity, a sense of humor and with mutually beneficial outcomes in mind, all of the time.
My personal interests include family, adventure travel, visiting more than 30 countries to-date and living overseas for nearly five years, playing drums, bicycling, kayaking, fishing and volunteering in my community.
Tags
customer service
nps
customer survey
cx maturity
customer experience
cx
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- Presentations
- Documents
- Infographics
Forrester the customer-experience-management-maturity-model
Biswanath Swain
•
7 years ago
Customer Journey Mapping and CX Research
Marc Stickdorn
•
8 years ago
The Journey of Journey Mapping - infographic
David Jacques
•
6 years ago
Mapping Customer Experience for the Future of Design
Lennart Overkamp
•
6 years ago
Best practices in customer experience mapping
suitecx
•
10 years ago
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
12 years ago
A Guide To Customer Experience Mapping
Bryan K. O'Rourke
•
8 years ago
AirBnB Pitch Deck
Malcolm Lewis
•
9 years ago
Culture Code: Creating A Lovable Company
HubSpot
•
11 years ago