It’s a given that much of our success as practitioners depends on our ability to foster meaningful relationships with our colleagues and customers. But what about our relationship with ourselves? When we ignore our emotions, act against our values, and become indifferent to our surroundings, we lose who we really are and run a much greater risk of not achieving our clients’ goals (and our own). In this talk, we'll explore how presence, adaptability, empathy, and influence can be our most effective design tools. And we'll address how to cultivate these qualities through intellectual, emotional, and physical practices we can integrate into our everyday routines.
5. Social + Emotional
Intelligence
Self Other
Self
Awareness
Social
Awareness
Self
Management
Relationship
Management
Awareness
Management
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15. @whitneyhess ﬔe Integral Designer: Developing You #integral http://www.pnas.org/content/111/2/646
16. Can we really change?
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17. Social + Emotional
Intelligence
Self Other
Presence Empathy
Adaptability Influence
Awareness
Management
@whitneyhess ﬔe Integral Designer: Developing You #integral
18. Social + Emotional
Intelligence
Self-Awareness
Presence
@whitneyhess ﬔe Integral Designer: Developing You #integral
20. Exceptional Presence
• Frequently distracted
• Overactive mental chatter
• Easily irritated
• Treat people abrasively without realizing it
• Feel imbalance in work, health and family
• Unexplained aches and pains
Cautionary
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21. Exceptional Presence
•
•
•
•
•
• Frequently distracted
• Overactive mental chatter
• Easily irritated
• Treat people abrasively without realizing it
• Feel imbalance in work, health and family
• Unexplained aches and pains
Cautionary
Connection to your personal truth
Heightened experiences and memories
Feel peacefulness and inner stillness
More easily focus on the task at hand
Better understand one’s own emotions
@whitneyhess ﬔe Integral Designer: Developing You #integral
22. Exceptional Presence
• Your mom?
• Your partner?
• Your colleague?
• You?
• Your client?
• Your boss?
• Your nemesis?
Cautionary
@whitneyhess ﬔe Integral Designer: Developing You #integral
23. Ways to Develop Presence
Write morning pages
Observe your thoughts
Pause and breathe
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26. Social + Emotional
Intelligence
Self-Management
Adaptability
@whitneyhess ﬔe Integral Designer: Developing You #integral
27. ﬔe Unresponsive Devs
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28. Exceptional Adaptability
•Hard to juggle demands
•Find adjusting priorities stressful
•Slow to see things from
another perspective
•Aggravated by change —
even when positive
Cautionary
@whitneyhess ﬔe Integral Designer: Developing You #integral
29. Exceptional Adaptability
Know how to negotiate
•
agreements so everyone winsWilling and able to
•
generate alternative solutionsAccept surprises whenever they arise•
•Hard to juggle demands
•Find adjusting priorities stressful
•Slow to see things from
another perspective
•Aggravated by change —
even when positive
Cautionary
@whitneyhess ﬔe Integral Designer: Developing You #integral
31. Ways to Develop Adaptability
Brainstorm alternatives
Observe your reactions
ﬔrow away old work
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32. Social Awareness
Empathy
Social + Emotional
Intelligence
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33. ﬔe Prejudging Product Lead
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34. Exceptional Empathy
• Have a hard time “reading” people
• Wait for their turn to talk, planning response
• Assume they know how other person feels
• Believe everyone thinks like they do
• Oen surprised by what someone has
said or done
Cautionary
@whitneyhess ﬔe Integral Designer: Developing You #integral
35. Exceptional Empathy
More effectively serve others’ needs•
diverse backgrounds•
Respect and relate well to people of
Better predict others’ reactions•
non-verbal cues •
Understand others’ perspectives•
• Have a hard time “reading” people
• Wait for their turn to talk, planning response
• Assume they know how other person feels
• Believe everyone thinks like they do
• Oen surprised by what someone has
said or done
Cautionary
More accurately read people’s moods and
@whitneyhess ﬔe Integral Designer: Developing You #integral
36. What will be the
#1 Job Skill
in the U.S. in 2020?
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37. Ways to Develop Empathy
Assess your listening
Watch for cues
Read literary fiction
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39. ﬔe Maker Turned Manager
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40. Exceptional Influence
•Deliver same argument or
presentation regardless of audience
•Take little notice of audience’s
needs or interests
•Find it hard to communicate a
common vision that involves others
•Rely on position of authority, or
resigned to having not having any
Cautionary
@whitneyhess ﬔe Integral Designer: Developing You #integral
41. Exceptional Influence
Turn others into evangelists•
people’s responses•
Adapt approach by anticipating
Appeal to others’ self-interest•
Build consensus and support for ideas•
•Deliver same argument or
presentation regardless of audience
•Take little notice of audience’s
needs or interests
•Find it hard to communicate a
common vision that involves others
•Rely on position of authority, or
resigned to having not having any
Cautionary
@whitneyhess ﬔe Integral Designer: Developing You #integral
42. ﬔe Salesperson Effect
http://www.scn.ucla.edu/pdf/BuzzSA72013.pdf
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43. Ways to Develop Influence
Know your audience
Observe an influencer
Accept thank you
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44. Self Other
Presence Empathy
Integrity
Adaptability Influence
Awareness
Management
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46. Corporate Mindfulness
• Google’s Search Inside Yourself
• Awake@Intel
• Meditation at Medium
• Salesforce.com meditating CEO
• SAP’s Mindfulness Program
@whitneyhess ﬔe Integral Designer: Developing You #integral
47. What would it be like if
I had more _________?
What kind of invitation
am I to others?
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48. What do I need to do
to be integral?
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49. ﬔank you!
Whitney Hess
@whitneyhess
http://whitneyhess.com
whitney@whitneyhess.com
@whitneyhess ﬔe Integral Designer: Developing You #integral
50. Plot Your Course — personal development coaching
http://whitneyhess.com/plot
Learn ﬔe Ropes — user experience career coaching
http://whitneyhess.com/learn
Take ﬔe Helm — UX leadership coaching
http://whitneyhess.com/helm
Run a Tight Ship — product strategy workshops
http://whitneyhess.com/ship
@whitneyhess ﬔe Integral Designer: Developing You #integral
51. Other Resources
Books
ﬔe Intuitive Body, Difficult Conversations, Daniel
Goleman’s Emotional Intelligence, ﬔe Power of Now
Tools
Oprah & Chopra, Headspace, Li app, Insight Timer
Programs
Search Inside Yourself Leadership Institute,
Wisdom 2.0, Mindfulness-Based Stress Reduction,
HayGroup’s Emotional & Social Competency Inventory
@whitneyhess ﬔe Integral Designer: Developing You #integral