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Accessibility as Innovation: Creating accessible user experiences


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Designing a web for everyone is a conscious act of innovation. Instead of focusing on barriers, we can put people first for delightful user experiences.

Published in: Design
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Accessibility as Innovation: Creating accessible user experiences

  1. 1. Accessibility as Innovation Creating accessible user experiences Whitney Quesenbery Center for Civic Design @whitneyq | #aux |
  2. 2. 2 Everyday accessibility
  3. 3. 3 Disability: the outcome of the interaction between a person with an impairment and the environment and attitudinal barriers she/he may face . - International Classification of Functioning (ICF)
  4. 4. 4 Accessibility is a ^ problem wicked
  5. 5. 5 A wicked problem is difficult to solve because the requirements are incomplete contradictory or changing
  6. 6. 6 Elections: Usable Accessible Flexible Secure Auditable Affordable Robust
  7. 7. 7 I feel like technology is finally catching up with what I truly need. Glenda Watson Hyatt 1876 2010200019901980 Telephone Fax Email Walkman Blackberry iPod iPhone JAWS VoiceOver Facebook Twitter Google Apple I Macintosh IBM PC iPad Android 2014 Uber Square Instagram
  8. 8. 8 Two views of scrolling Images:,
  9. 9. 9 Stewart Brand's Pace Layers
  10. 10. 10 Layers of change
  11. 11. 11 Illegitimi non carborundum* * Change is hard Photo:
  12. 12. 12 Integrate ^ principles accessibility + UX
  13. 13. 13 Principles for accessible design 1. People first: designing for differences 2. Clear purpose: well designed goals 3. Solid structure: built to standards 4. Easy interaction: everything works 5. Helpful wayfinding: guides users 6. Clean presentation: supports meaning 7. Plain language: creates conversation 8. Accessible media: supports all senses 9. Universal usability: creates delight 13
  14. 14. 14 Map requirements across processes The spreadsheet can be downloaded from
  15. 15. 15 Take ^ participation seriously diverse
  16. 16. 16 Emily "I want to do everything for myself" • Graduated from high school and working on a college degree • Lives in a loft with a group of friends • Works part-time at a local community center • Loves her iPad
  17. 17. 17 Jacob "The right technology lets me do anything." • Paralegal, writes case summaries overnight • Wants to go to law school • Shares an apartment with a friend • Complete gadget geek
  18. 18. 18 Carol Jacob Lea Emily Steven Maria Trevor Vishnu Personas from A Web for Everyone Personas online at Rosenfeld Media sites
  19. 19. 19 Ask a ^ question different
  20. 20. 20 Mobile first : : Accessibility first
  21. 21. 21 Can we write for people who don't read
  22. 22. 22 Could a joystick be a universal input for a voting system? Can a ballot be designed around dual input? MSU: testing a joystick. CATEA: testing dual switch navigation on EZBallot.
  23. 23. 23 Are two senses better than one?
  24. 24. 24 What does it mean to be non-visual?
  25. 25. 25 Create ^ ways to collaborate better
  26. 26. 26 Be open to everyday expertise
  27. 27. 27 Find inspiration everywhere
  28. 28. 28 Get out of the echo chamber Photos: ITIF AVTI/CATEA
  29. 29. 29 Change ^ perspective everyone's
  30. 30. 30 Which of these is innovative
  31. 31. 31 Accessible UX Because people come in all shapes and sizes
  32. 32. 32 Storytelling for User Experience with Kevin Brooks Global UX with Daniel Szuc A Web for Everyone with Sarah Horton
  33. 33. 33 Whitney Quesenbery @whitneyq Center for Civic Design whitneyq@centerforcivicdesign @ChadButterfly