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There is no such thing as a “typical user.” People may have similar goals or jobs to get done, but they bring differences in preferences, knowledge, language, interaction style, and perspectives. Broadening our vision to design for differences is a conscious act of innovation. It starts with embracing the tools of accessibility, plain language, and language access for modern, responsive design. And broadening our research and testing to include the full diversity of our audiences. If you aren’t designing for difference, ask yourself who are you leaving out.
At the Center for Civic Design, we’ve learned that designing democracy requires changing our practice and how we approach our work. As one project partner put it, “If all we do is make it a little easier for people who already vote, we have failed.” From voter guides to ballots, the goal of our work is to expand civic engagement and participation - including everyone, with all their differences
This presentation was created for World IA Day, 2019