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P A T R I C K L E N C I O N I
HELP YOUR EMPLOYEES
DEVELOP PEOPLE SMARTS
2Help Your Employees Develop People Smarts
Ideal team players—employees
who embody the virtues
essential for teamwork—need...
3Help Your Employees Develop People Smarts
This term does not refer to IQ,
but rather a person’s ability to
understand gro...
4Help Your Employees Develop People Smarts
Colleagues with people smarts
have good interpersonal skills.
They ask good que...
5Help Your Employees Develop People Smarts
Most people deficient in this virtue are likely
oblivious to how the team percei...
6Help Your Employees Develop People Smarts
There are two things managers can
do to gently guide these employees
on the pat...
7Help Your Employees Develop People Smarts
GET THE TEAM INVOLVED
8Help Your Employees Develop People Smarts
It’s best to make it clear to
everyone on the team that a
deficiency in this are...
9Help Your Employees Develop People Smarts
Employees who lack people smarts
have no desire to create problems
with their t...
COVER THE BASICS
11Help Your Employees Develop People Smarts
Quickly (and kindly) redirect an
employee on the spot when there
is an opportu...
12Help Your Employees Develop People Smarts
For example, remind an employee
to thank a colleague for help—
a social nicety...
13Help Your Employees Develop People Smarts
The keys to success are
repetition and kindness.
Learn more about helping your
employees develop the core
virtues of an ideal team player.
www.wiley.com/go/patricklencioni...
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Help Your Employees Develop People Smarts

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Ideal team players are individuals who build and facilitate teamwork. They share a blend of three essential virtues—humility, hunger, and people smarts—that enable trust, commitment, and accountability. These colleagues are adept at overcoming the dysfunctions that often derail teams. In particular, smart colleagues understand team dynamics and know how to deal with others in the most effective and tactful way.

Learn more about how managers can help employees develop greater self-awareness and interpersonal skills.

Published in: Leadership & Management

Help Your Employees Develop People Smarts

  1. 1. P A T R I C K L E N C I O N I HELP YOUR EMPLOYEES DEVELOP PEOPLE SMARTS
  2. 2. 2Help Your Employees Develop People Smarts Ideal team players—employees who embody the virtues essential for teamwork—need to have an abundance of “people smarts.”
  3. 3. 3Help Your Employees Develop People Smarts This term does not refer to IQ, but rather a person’s ability to understand group dynamics and be socially aware.
  4. 4. 4Help Your Employees Develop People Smarts Colleagues with people smarts have good interpersonal skills. They ask good questions and listen well to others.
  5. 5. 5Help Your Employees Develop People Smarts Most people deficient in this virtue are likely oblivious to how the team perceives them.
  6. 6. 6Help Your Employees Develop People Smarts There are two things managers can do to gently guide these employees on the path to greater awareness: get the team involved and cover the basics of expected behaviors.
  7. 7. 7Help Your Employees Develop People Smarts GET THE TEAM INVOLVED
  8. 8. 8Help Your Employees Develop People Smarts It’s best to make it clear to everyone on the team that a deficiency in this area is not about intention. GET THE TEAM INVOLVED
  9. 9. 9Help Your Employees Develop People Smarts Employees who lack people smarts have no desire to create problems with their teammates. They may just need support and coaching. GET THE TEAM INVOLVED
  10. 10. COVER THE BASICS
  11. 11. 11Help Your Employees Develop People Smarts Quickly (and kindly) redirect an employee on the spot when there is an opportunity for growth. COVER THE BASICS
  12. 12. 12Help Your Employees Develop People Smarts For example, remind an employee to thank a colleague for help— a social nicety he or she may not initiate without a cue. COVER THE BASICS
  13. 13. 13Help Your Employees Develop People Smarts The keys to success are repetition and kindness.
  14. 14. Learn more about helping your employees develop the core virtues of an ideal team player. www.wiley.com/go/patricklencioni Adapted from The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues

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