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What are Offline events?
 Transactions/ sales that
happen offline
 Can now be tracked onlin
 Match offline transaction
data to ads reporting.
How can this help retailers?
 Measure the full success of
your social campaigns
 Brand awareness – does
video drive footfall into
stores?
 Location-specific data –
allocate budget accordingly
Facebook Video campaign
(March 2017)
Campaign Objective: Drive sales
of TVs
“Spend €100 and win 110%
back”
DID Electrical 110% Back Campaign
Problem:
Facebook users generally won’t
buy TVs directly on their phones.
They prefer to go in-store.
Solution:
Track the Facebook user from ad
view to in-store purchase
DID Electrical 110% Back Campaign
How it works:  DID E-receipts
 Upload this email database after
campaign ends
 Initial 51% match rate against
Facebook users.
 Use Offline events reporting to
report on offline (in-store sales)
from March Video Campaign
 See which audience & creative
worked best to drive in-store sales.
Results of Campaign
 14 direct online sales (Facebook pixel)
56 Offline (In-store) sales:
For every 1 online sale we are
seeing 4 offline sales that were
previously invisible
Google Shopping – Eating The
SERP
Eating The SERP
Placeholder
Tactics
Placeholder
Feed Rules
The Future
OK Google
Local Inventory Feed
“…one thing that we are all clear
about is the days of three top text ads
followed by ten organic results is a
thing of the past in the voice first
world”
Sridhar Ramaswamy, Senior Vice
President of Advertising and
Commerce
Wolfgang Essentials 2017 - Tracking In-Store Sales - ONLINE!

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Wolfgang Essentials 2017 - Tracking In-Store Sales - ONLINE!

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  • 3. What are Offline events?  Transactions/ sales that happen offline  Can now be tracked onlin  Match offline transaction data to ads reporting.
  • 4. How can this help retailers?  Measure the full success of your social campaigns  Brand awareness – does video drive footfall into stores?  Location-specific data – allocate budget accordingly
  • 5. Facebook Video campaign (March 2017) Campaign Objective: Drive sales of TVs “Spend €100 and win 110% back” DID Electrical 110% Back Campaign
  • 6. Problem: Facebook users generally won’t buy TVs directly on their phones. They prefer to go in-store. Solution: Track the Facebook user from ad view to in-store purchase DID Electrical 110% Back Campaign
  • 7. How it works:  DID E-receipts  Upload this email database after campaign ends  Initial 51% match rate against Facebook users.  Use Offline events reporting to report on offline (in-store sales) from March Video Campaign  See which audience & creative worked best to drive in-store sales.
  • 8. Results of Campaign  14 direct online sales (Facebook pixel) 56 Offline (In-store) sales: For every 1 online sale we are seeing 4 offline sales that were previously invisible
  • 9.
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  • 12. Google Shopping – Eating The SERP
  • 14.
  • 22. “…one thing that we are all clear about is the days of three top text ads followed by ten organic results is a thing of the past in the voice first world” Sridhar Ramaswamy, Senior Vice President of Advertising and Commerce

Editor's Notes

  1. This is Dave. Dave is a hard working but under appreciated digital marketer. Who here feels like Dave?   And do you know why Dave is under pressure? Because he doesn’t measure offline events!
  2. Ability to track the full user journey, from viewing a Facebook ad to making a purchase In-Store. Match transaction data from your customer database or point-of-sale system to ads reporting
  3. Ability to track the full user journey, from viewing a Facebook ad to making a purchase In-Store. Match transaction data from your customer database or point-of-sale system to ads reporting
  4. Ability to track the full user journey, from viewing a Facebook ad to making a purchase In-Store. Match transaction data from your customer database or point-of-sale system to ads reporting
  5. Ability to track the full user journey, from viewing a Facebook ad to making a purchase In-Store. Match transaction data from your customer database or point-of-sale system to ads reporting
  6. Ability to track the full user journey, from viewing a Facebook ad to making a purchase In-Store. Match transaction data from your customer database or point-of-sale system to ads reporting
  7. This is Dave. Dave is a hard working but under appreciated digital marketer. Who here feels like Dave?   And do you know why Dave is under pressure? Because he doesn’t measure offline events!
  8. Importance of position
  9. Importance of position
  10. Feed Rules
  11. 70% are natural
  12. Where can I get a 50 Inch smart LED TV? Free at the moment but watch this space In store inventory in the SERP Tracking instore sales – reference Sarah
  13. Where can I get a 50 Inch smart LED TV? Free at the moment but watch this space First place is going to be increasingly important in a voice first world