Updated Transworld Systems Overview
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Updated Transworld Systems Overview
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Updated Transworld Systems Overview
- 1. New Solutions for Managing Cash Flow Consultation & Service Overview Wolfgang Kovacek The CEO's New Best Friend 818.710.0244 x51 Wolfgang.Kovacek@transworldsystems.com http://web.transworldsystems.com/malibucanyon/
- 2. About Wolfgang Kovacek 11 years experience in the Financial Industry working on the floor of the Stock Exchange in Vienna, Austria 13 years of running my own business in the Communications, Web Development and Technology Industry Your personal Account Executive for Transworld Systems with the commitment: “ My commitment is to excellence and the best service for the benefit of the client” Making Cash Flow®
- 3. What We Do a) We have been delivering progressive cash-flow solutions to businesses, medical offices and organizations of all sizes since 1970. b) We have assisted over 200,000 clients in resolving $6 billion in A-R over the past decade, helping them to eliminate their need for traditional collection agencies and attorneys. c) Our services are based on very low fixed-fee pricing, which ranges usually between $10 - $30 per account, depending on account volume. d) TSI is fully compliant with all regulations affecting 1st & 3rd party collections, and we provide a hold harmless agreement to every client. e) Our services allow you to react quickly and appropriately to slow paying accounts and avoid the serious issues associated with accounts receivable. Making Cash Flow®
- 4. Industry Feedback “In addition to the superior collection rate and “In addition to the superior collection rate and speed of recovery, Transworld’s low fees provide speed of recovery, Transworld’s low fees provide the client with aa30%-70% savings.” the client with 30%-70% savings.” “Transworld Systems Inc. “Transworld Systems Inc. has aaBetter Business Bureau rating of A+” has Better Business Bureau rating of A+” “Transworld gets credit for the “Transworld gets credit for the highest recovery rate in the industry.” highest recovery rate in the industry.” “This company has aacollection rate of well over 50%. The typical collection “This company has collection rate of well over 50%. The typical collection firm only gets 20% and keeps 25%-50% of recovered funds.” firm only gets 20% and keeps 25%-50% of recovered funds.” - Can you think of anything in your business that you are doing exactly the same as you did it five or ten years ago? - Where has technology made a difference in your business? - Are you open-minded about new ideas for solving old problems? Making Cash Flow®
- 5. Some of Our Clients Making Cash Flow®
- 6. A Healthcare Leader Over 20,000 medical practices, hospitals & dental practices nationwide trust Over 20,000 medical practices, hospitals & dental practices nationwide trust Transworld Systems Transworld Systems Making Cash Flow®
- 7. Let’s Agree on a Few Things: - Consistent and effective follow-up can be challenging & expensive - Different kinds of debtors require different kinds of responses - Most businesses would prefer to never have to use a collection agency at all - The older an account gets, the harder it is to collect Making Cash Flow®
- 8. Let’s Review Your Current Situation Making Cash Flow®
- 9. Four Kinds of Payers Type Why They Pay 1. Reliable 1. Statement 2. Distracted 2. Reminders 3. Disrespectful 3. Third Party Impact 4. Professional 1. Professional Debtors Collectors * The good news is that over 90% of all customers (or patients) fall into the first two categories for most businesses. Making Cash Flow®
- 10. The Problem Challenges with the Traditional Approach: -Debtors know they owe, but may not care -It is very expensive to follow up in house ($31.60) -Customers less likely to respond as time goes on -No cap on time or money spent on follow up -No way to create real urgency with slow payers Reliable Distracted Disrespectful Professional Debtors Making Cash Flow®
- 11. The Four Recommended Stages Your Initial Invoice Making Cash Flow®
- 12. An Optimized Solution A New Solution to an Old Problem: -An appropriate response for each type of debtor -Transitions from 1st Party reminders to Collection Demands -Allows you to automate & control your entire A-R process -Fixed-fee based services, averaging $10-15 per account -You can create real urgency when it becomes necessary STATEMENT Making Cash Flow®
- 13. The Solution Making Cash Flow®
- 16. Opinions from Clients “The beauty of this service is that all demands for payment look and sound as if they are actually coming from us. Transworld is not acting as a collection agency with the GreenFlag Accelerator service. They are enhancing our in-house efforts and the money that is collected.” – BMA Tax Service (NATP member and client since 2008) Making Cash Flow®
- 17. Time to Move to Stage 3 STATEMENT Reliable Distracted Disrespectful Professional Debtors Making Cash Flow®
- 18. Create A Real Consequence, Without Paying A Percentage Demand 2 Hello. This is an important Collections message from Transworld Collection Demand 1 Systems, a debt collection Call company. This is an attempt to collect a debt and any information obtained will be used for that purpose. We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>. Transworld Systems is a debt collection company and any information obtained will be used for that purpose. To be connected directly to your creditor, press 1. Makingyou. Flow® Thank Cash
- 19. Increasing Urgency Creates Greater Chance of Recovery Demand 4 Hello. This is an important Collections message from Transworld Collection Demand 3 Systems, a debt collection Call company. This is an attempt to collect a debt and any information obtained will be used for that purpose. We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>. Transworld Systems is a debt collection company and any information obtained will be used for that purpose. To be connected directly to your creditor, press 1. Makingyou. Flow® Thank Cash
- 20. Collections Demand 5 Making Cash Flow®
- 21. Thank You Letter (optional) Thank You Letter Making Cash Flow®
- 22. Transworld Collections Servicing the few high-risk accounts that go uncollected: • Nationwide team of professional collectors who will turn up the heat on these overdue accounts • Services include skip-tracing, asset discovery, consumer and commercial collections, & legal efforts • Contingency based fee structure • You pay only for dollars recovered on these high-risk accounts • Submit the accounts and pull reporting directly from your Online Client Portal (OCP) It is time for the professional debtors to deal with professional collectors Making Cash Flow®
- 23. Bottom Line Results Making Cash Flow®
- 24. Placing Accounts is Easy • Submit through secure Online Client Portal (OCP) and submit accounts for any or our services, 24/7access • Upload accounts one by one or in a batch format • View or stop accounts, report payments and pull performance reports all from your client portal • You are in control of your accounts at all times Making Cash Flow®
- 25. Some of our Affinity Partners…. Ask about member discounts! Making Cash Flow®
- 26. Benefit Summary Transworld Systems’ Key Benefits: • Innovative staged approach to cash-flow management • Fixed-fee based • Lower your internal follow-up and collection expenses • 24/7 client access to detailed activity and performance reports • Service all of your accounts, regardless of balance or location • Our processes are compliant with all state and federal requirements (FDCPA, HIPAA, TCPA, & Others) • Your personal Account Executive will make sure you maximize our services • Our Performance Guarantee Making Cash Flow®
- 27. Opinions from Clients “Transworld Systems has saved us time and money on chasing past due customers who are not yet seriously delinquent and has given my staff the time to do all the other things they have to do on a daily basis.” – Mail Services of Houston “GreenFlag Accelerator takes the place of our business office having to make time-consuming phone calls, and send costly collection letters. We send one bill to our patient, and at 30 days transfer it to Transworld and they do all the work for us.” – Delta/Medix Making Cash Flow®
- 28. Setting Up Your System Making Cash Flow®
- 29. Unit Cost on Monthly Usage Estimated Usage Per Number of Accounts: Price per Account: Month 9000+ 200,000 $5.25 6000 - 9000 150000-199999 $5.50 5000 - 6000 100000-149999 $5.75 3000-4000 75000-99999 $5.99 2000-2500 50000-74999 $6.25 1000-1500 25000-24999 $6.75 750-900 15000-24999 $7.25 500-700 10000-14999 $7.75 250-400 5000-9999 $8.75 100-250 2500-4999 $9.50 40-50 1000-2499 $9.99 20-40 500-999 $10.99 10-15 250-499 $12.50 3-5 100-249 $13.25 Making Cash Flow®
- 30. New Solutions for Managing Cash Flow Consultation & Service Overview Wolfgang Kovacek The CEO's New Best Friend 818.710.0244 x51 Wolfgang.Kovacek@transworldsystems.com http://web.transworldsystems.com/malibucanyon/
Editor's Notes
- Slide content, then: “Mr. Prospect, our company commitment is very simple: To deliver …..”. TRANSITION: “Here is what the experts have had to say about TSI:
- Slide content then “we measure ourselves on the value we create for our clients … here is what a few industry experts have had to say about TSI…”
- Slide content then “I am sure you are familiar with some of these sources, right? Review questions at bottom of page . I want to share some of the clients that we work with ….”
- “ It’s a diverse group of businesses isn’t it?” These business, along with our local clients, have a lot of the same challenges with AR”
- <For Healthcare prospects> Review slide content and add “ these are some of our national relationships, in the local area we are working with <medical name drops>. It’s an impressive group of partners, isn’t it?” All of our medical clients share many of the same challenges with AR”
- Slide content then “I am sure those depreciation numbers are no surprise to you, are they? Before I can make any kind of recommendation, I need to understand your situation better. Go to ARA form, ask questions in a consultative manner and listen & take notes.
- Take complete ARA in conversational/consultative manner, ask follow-up questions when necessary. “ OK, I have a much better idea of how we may be able to help you now. Is there anyone, in addition to yourself who would need to be present to make a decision about your AR strategy?” “ Let’s talk about the four different kinds of payers everyone has to deal with …”
- Slide content then : “Do you recognize any of these people?” The good news … Transition to next page : “There are problems with the traditional approach to collections
- Review page simply, then “These are issues for any business, here is our new solution to an old problem…”
- Slide content. TRANSITION: “Let’s review the accelerator service …”
- Here is what our staged approach to cash-flow management looks like. Everything is focused on getting the most money collected, at the lowest cost, while preserving your relationships with your good customers (patients). Let’s talk trough this can work for you, OK?
- Slide content then “it takes a very specific strategy to get the best cash-flow results without putting your customer (patient) relationships at risk. Can you see why this approach has been so successful?” “ can I ask you a few more questions about your unique situation?”
- Slide content (sections from each quote). TRANSITION: If the patient/customer has ignored five-plus requests from your office, isn’t it time to take the delinquency more seriously?” That’s what we think as well …”
- Review page simply, then “Here is where we move to Third Party Collection Demands”
- Slide content then “would you agree that most reasonable people would not be offended by this approach? Why do you think people respond to this demand when they have ignored 5 or 6 requests for payment? Remember, these are demands coming from a licensed national Collection Agency, even though we are still just charging a fixed-fee.”
- Slide content then “the temperature is going to keep going up. We know that the urgency created by Collection Agency demands will drive debtor action. Isn’t it amazing that some debtors will not respond until they have required this much attention and effort?
- “ For the few debtors who have STILL not paid, we inform them of the fact that they may soon have to deal with our professional collection staff if they do urgently resolve their responsibilities directly with you, the creditor”
- “ At any point in the Profit Recovery collection process, once your customer has paid, we can send a Thank You letter at your option. There is no additional cost for this service. Have you ever heard of a Collection Agency sending thank-you letters to debtors once they have paid?
- Slide content then “ Of course, we have resources organized to collect form the most serious debtors. For the option to have the Transworld Collections Team pursue your high-risk debts, I need a signature here” <Explain rates> Set up install appointment then “I am looking forward to a great working relationship. I am certain that you are going to find a lot of value in the cash-flow services we will be using to keep your cash-flow moving. Thank you for your confidence.”
- Slide content then… “Most of our clients add account monthly. We make it really easy to use our services. Let’s look at some results, OK? Show enhanced performance reports and/or status reports in their industry. Make them local, if possible. Ask agreement questions on each report and on the final one say: “ Have you seen enough reports, or would you like to review a few more? OK. I would like to make some service recommendations for you and I have a few questions…”
- TRANSITION: “And here are some of the local clients we work with …”
- “ Do you have any more questions on our services or these benefits? OK, the next step to figure out the best system for you so we can start collecting money right away. At which point (30-45-60 days) would you want to have us involved in speeding up your cash-flow? <move to system design sheet>
- Slide content (sections from each quote). TRANSITION: If the patient/customer has ignored five-plus requests from your office, isn’t it time to take the delinquency more seriously?” That’s what we think as well …”
- “ Do you have any more questions on our services or these benefits? OK, the next step to figure out the best system for you so we can start collecting money right away. At which point (30-45-60 days) would you want to have us involved in speeding up your cash-flow? <move to system design sheet>