WordPress is the world’s favorite way to build your website; it currently powers 40% of the Internet. So who's doing WordPress well? During this session, Troy McHenry, Sr. Manager, Technical Support and Madison Haugland, Manager, Technical Support at WP Engine, will help you take your WordPress sites to the next level with our top insights drawn from the millions of sites powered by WP Engine. Join us!

2. Top Insights for Your WordPress Site
We can help you take your site to the next level!
Troy McHenry
SR. MANAGER, TECHNICAL
SUPPORT
WP ENGINE
Madison Haugland
MANAGER, TECHNICAL
SUPPORT
WP ENGINE

3. Agenda
Historical Data
Going Live
SSL
Site Performance
Security
Takeaways

4. Historical Data

5. To cover this area exactly:
Size & Rotation
Height = 3”
Width = 4.3”
Position
X-position = 6.5”
Y-position = 0.5”
Our Support Team
§ Launched 24/7 Chat: 4/26/2016
§ US, EMEA, and APAC Support Teams around the globe!
§ 1 million chats 8/2017

6. 2020 Support Stats
Total Chats
659,278
Total Tickets
126,428
Total Calls
48,995
Average CSAT
98%
Averages per Week
Chats
12,678
Tickets
2,431
Calls
942
Average Ticket
Satisfaction
97%

7. 835,000
2020 Total Support Interactions

8. Four Common Areas of
Focus
§ Going Live
§ SSL
§ Site Performance
§ Security

9. Go Live

10. Releasing your
website to the
world…
GOING LIVE
§ Go Live Checklist
§ Add Domain and Set as Primary
§ Configure DNS Records
§ Adding SSL Certificates
§ Update WP URLs

11. SSL

12. Ensuring visitors
securely interact
with your site!
SSL
§ Connecting via HTTPS - a secure
protocol for exchanging
information on the Internet.
§ Information transferred by your
website is encrypted.
§ There are many options for SSL
certificates.
§ No padlock? Online resources
available to troubleshoot.

17. Site Performance

18. Keep your site as
fast as possible
with these hot tips
SITE PERFORMANCE
§ Leverage browser caching
§ Optimize your images
§ PHP, WordPress, and
plugin/theme updates making
sure everything play nicely
§ Page Performance Tool

19. Security

20. 7 ways to keep
your site safe!
SECURITY
§ Use strong passwords and avoid
obvious WP usernames
§ Ensure plugins and themes are up to
date and uninstall inactive ones
§ Add Captchas to forms to prevent
spam
§ Move you WP login page
§ Add two-factor authentication
§ Make sure you have SSL on your site
§ Track WordPress activity if you
suspect malicious behavior

21. **************

26. Takeaways

27. 24/7 support around the
globe!
§ Using the Go Live Checklist to take your site live
§ Ensuring your site is secure with SSL
§ Making sure your site is optimize to perform at its best
§ Keeping your site safe

28. Thank You
Madison Haugland
MANAGER, TECHNICAL
SUPPORT
WP ENGINE
Troy McHenry
SR. MANAGER, TECHNICAL
SUPPORT
WP ENGINE