Suva, the main provider of compulsory accident insurance in Switzerland, used API management to reduce internal costs for handling cases and customer costs through higher business process automation. This slide deck shares insights on setting up the Suva Digital Platform to production readiness.

1. Suva Digitalization Strategy
How API Management at Suva is Helping in
Reducing Costs to Our Customers
Igor Berchtold
Director Frameworks and Integration
SUVA, Switzerland

2. Contents
• Facts about Suva
• Business Problem
• Solution Architecture
• Suva API Management Platform
• Lessons Learned

3. Who is insured with Suva?
Half of all people employed

4. The largest premium classes
Who is insured with Suva?

5. The Suva model
More than just insurance

6. Staff of 4,200 employees
At your service every day

7. Focusing on the core market
Business Problem - "Avance" Strategy
• Low interest rates
• Shift in accident patterns from work to leisure
• Digitalization
• Shrinking market share
→ reducing operating costs

8. Market influences our requirements
Digitalization Strategy
• Customers have more flexible working hours
• Emerging Marketplaces (WebApps and APIs)
• Emerging data exchange platforms between
consumers and providers of health care services
• Reduce operating costs

9. Goals
Digitalization Strategy
• Higher process efficiency
• Lowering process costs
• Providing services for different channels
• 7x24h controllable access to our data
• Reuse of APIs by partners
• One single platform

10. Suva Digital Architecture
Solution Architecture

11. eService Platform
Suva Digital Architecture

12. eService Platform - Decoupling
Suva Digital Architecture

13. Evaluation
Suva API Management Platform
• WSO2 ESB since 2011 in production
– 35 Mio calls per month
– 100% stable and very small latency
• Established Carbon know-how
– Synergies between ESB and API Manager

14. Overview
Suva API Management Platform
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15. API Categories
Suva API Management Platform
• Public API
– No security requirements, public available
• Partner API
– Security requirements, available for partners
• Private API
– Specific APIs for private user group

16. Suva API Developer Portal
Suva API Management Platform

17. API Design First
Suva API Management Platform
Swagger Server Stub
Swagger Client Stub

18. Deployment
Suva API Management Platform

19. First API: eService ClaimStatusInfo
Suva Digital Architecture

20. Think big, start small ...
Lessons Learned
• Start with all-in-one deployment setup
– Materialize your API development process
– Build up your know-how about API Manager
• Apply the complex deployment patterns based
on your real needs
• API Store
– customization vs. development (use APIs)

21. Thank you!

22. wso2.com