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Agile and Organizational Learning

Agile respectively Scrum offers a model to learn on an individual and group/team level. It misses methods to learn on an organizational level. The talk explains how tacit knowledge is transformed into explicit knowledge, what Ikujiro Nonaka's und Hirotaka Takeuchi's knowledge spiral is and how to get from an individual and team level learning to organizational learning

Agile and Organizational Learning

  1. 1. Agile and Learning Organizations LeanAgileUS 2017 - Fort Lauderdale
 Wolfgang Wiedenroth @wwiedenroth @wwiedenroth
  2. 2. Learn to better use Scrum’s potential to become a learning organization. For this, linking the teams to the rest of the organization is essential. About this talk @wwiedenroth
  3. 3. :) :| :( € Vision Product Owner Product Backlog Sprint Backlog Retrospective Review ScrumMaster Development Team Product Increment Daily Scrum Agile is about learning An agile organization is a learning organization @wwiedenroth
  4. 4. Hirotaka Takeuchi Ikujirō Nonaka Nonaka,Takeuchi: „The New New Product Development Game“, Harvard Business Review, 1986 Scrum - the origin @wwiedenroth
  5. 5. Fuji Xerox FX-3500 in 1978 Honda City in 1981 NEC PC8000 in 1979 Canon AE-1 in 1978 Scrum in the 70s? @wwiedenroth
  6. 6. sequential Scrum overlapping fast and innovative @wwiedenroth
  7. 7. The Scrum-Team cross-functional autonomous inspect&adapt @wwiedenroth
  8. 8. 1987: Matsushita releases the first home bread maker see Nonaka, Takeuchi: „The Knowledge-Creating Company“@wwiedenroth
  9. 9. explicit knowledge lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd Explicit Knowledge @wwiedenroth
  10. 10. lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd tacit
 knowledge Tacit Knowledge explicit knowledge siehe Michael Polanyi: „The Tacit Dimension“ Michael Polanyi: „We can know more than we can tell“. @wwiedenroth
  11. 11. explicit knowledge lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd tacit knowledge transforming knowledge is learning Dave Snowden: „Knowledge is only known, when it is needed to be known.“ @wwiedenroth
  12. 12. transforming tacit to tacit knowledge socialization tacit tacit e.g. internship at customer @wwiedenroth
  13. 13. transforming tacit to explicit knowledge socialization tacit tacit externalisation tacit explicit e.g. building a prototype @wwiedenroth
  14. 14. transforming explicit to explicit knowledge socialization tacit tacit externalisation tacit explicit combination explicit explicit e.g. creating a business model @wwiedenroth
  15. 15. transforming explicit to tacit knowledge socialization tacit tacit externalisation tacit explicit combination explicit explicit explicit tacit e.g. using the product internalisation @wwiedenroth
  16. 16. product-related learning in Scrum explicit tacit internalisation socialization tacit tacit externalisation tacit explicit combination explicit explicit Working with customers developing the product Sprint Review Sprint Review Sprint Planning Working in the team @wwiedenroth
  17. 17. process-related learning in Scrum explicit tacit internalisation socialization tacit tacit externalisation tacit explicit combination explicit explicit Working in the teams Sprint
 Retrospective Sprint Retrospective Sprint Planning Working in the team @wwiedenroth
  18. 18. Knowledge spiral in Companies explicit tacit tacit tacit tacit explicit explicit explicit internalization socialization externalization combination see Nonaka, Takeuchi: „The Knowledge-Creating Company“ @wwiedenroth
  19. 19. tacitexplicit Individual Group / Team Company Scrum- Framework Knowledge ??? @wwiedenroth
  20. 20. tacitexplicit Individual Group / Team Company Scrum- Framework Knowledge ??? linking business- und innovationsystem Knowledge transfer between teams Knowledge transfer 
 „bottom-up“ Knowledge transfer 
 “top-down” … @wwiedenroth
  21. 21. optimize flow efficiency maximize learning Business and Innovation System @wwiedenroth Innovation system Business
 system
  22. 22. optimize flow efficiency maximize learning stable unstable @wwiedenroth Innovation system Business
 system
  23. 23. knowledge transfer by rotating employees isolated system but still linked Innovation system Business
 system@wwiedenroth
  24. 24. Business and innovation system are mixed; one-size fits all mentality employees aren’t rotating between business- and innovationsystems Agile development is seen as “execution” focussing on higher throughput (absolutely valid for the business system, but nonsense for the innovation system) Most Scrum-Teams are minimal cross-functional (Programmers, Testers). reality in software development deficits in developing relevant innovations @wwiedenroth
  25. 25. internships at customers, customer service, or sales. attending communities of practice outside your specialization cross-departmental open spaces Support Party (Jimdo) Customer Service employees as part of dev teams (Jimdo). … Path to employee rotation @wwiedenroth
  26. 26. Spreading knowledge employee rotation, internships,… Story Telling, 
 Open Space, Communities of Practice, … trainings, coaching, … Communities of Practice, Workshops, … explicit tacit tacit tacit tacit explicit explicit explicit @wwiedenroth
  27. 27. Do we practice all forms of knowledge transfer? What’s your business system? What is our innovation system? How do we ensure learning (tacit and explicit) takes place throughout the company incl. the business and innovation system? What is our strategy regarding employee rotation? ask yourself @wwiedenroth
  28. 28. Thanks for listening! Wolfgang Wiedenroth
 wolfgang.wiedenroth@it-agile.de
 @wwiedenroth
 www.agilemanic.com

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