Agile respectively Scrum offers a model to learn on an individual and group/team level. It misses methods to learn on an organizational level. The talk explains how tacit knowledge is transformed into explicit knowledge, what Ikujiro Nonaka's und Hirotaka Takeuchi's knowledge spiral is and how to get from an individual and team level learning to organizational learning
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
Agile and Organizational Learning
1. Agile and Learning Organizations
LeanAgileUS 2017 - Fort Lauderdale
Wolfgang Wiedenroth
@wwiedenroth
@wwiedenroth
2. Learn to better use Scrum’s potential to
become a learning organization.
For this, linking the teams to the rest of
the organization is essential.
About this talk
@wwiedenroth
3. :) :| :(
€
Vision
Product
Owner
Product
Backlog Sprint
Backlog
Retrospective
Review
ScrumMaster
Development
Team
Product
Increment
Daily Scrum
Agile is about learning
An agile organization is
a learning organization
@wwiedenroth
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tacit
knowledge
Tacit Knowledge
explicit knowledge
siehe Michael Polanyi: „The Tacit Dimension“
Michael Polanyi: „We can
know more than we can tell“.
@wwiedenroth
11. explicit knowledge
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tacit
knowledge
transforming knowledge is learning
Dave Snowden:
„Knowledge is only
known, when it is
needed to be known.“
@wwiedenroth
12. transforming tacit to tacit knowledge
socialization
tacit
tacit
e.g. internship at
customer
@wwiedenroth
13. transforming tacit to explicit knowledge
socialization
tacit
tacit
externalisation
tacit
explicit
e.g. building a
prototype
@wwiedenroth
14. transforming explicit to explicit knowledge
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
e.g. creating a
business model
@wwiedenroth
15. transforming explicit to tacit knowledge
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
explicit
tacit
e.g. using the
product
internalisation
@wwiedenroth
16. product-related learning in Scrum
explicit
tacit
internalisation
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
Working with
customers
developing the
product
Sprint Review
Sprint Review
Sprint Planning
Working in the
team
@wwiedenroth
17. process-related learning in Scrum
explicit
tacit
internalisation
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
Working in the
teams
Sprint
Retrospective
Sprint Retrospective
Sprint Planning
Working in the
team
@wwiedenroth
18. Knowledge spiral in Companies
explicit
tacit
tacit
tacit tacit
explicit
explicit
explicit
internalization
socialization externalization
combination
see Nonaka, Takeuchi: „The Knowledge-Creating Company“
@wwiedenroth
23. knowledge transfer by rotating employees
isolated system but
still linked
Innovation
system
Business
system@wwiedenroth
24. Business and innovation system are
mixed; one-size fits all mentality
employees aren’t rotating between
business- and innovationsystems
Agile development is seen as
“execution” focussing on higher
throughput (absolutely valid for the
business system, but nonsense for the
innovation system)
Most Scrum-Teams are minimal
cross-functional (Programmers,
Testers).
reality in software development
deficits in
developing relevant
innovations
@wwiedenroth
25. internships at customers, customer service, or sales.
attending communities of practice outside your specialization
cross-departmental open spaces
Support Party (Jimdo)
Customer Service employees as part of dev teams (Jimdo).
…
Path to employee rotation
@wwiedenroth
26. Spreading knowledge
employee rotation,
internships,…
Story Telling,
Open Space,
Communities of
Practice, …
trainings,
coaching, …
Communities of
Practice,
Workshops, …
explicit
tacit
tacit
tacit tacit
explicit
explicit
explicit
@wwiedenroth
27. Do we practice all forms of knowledge transfer?
What’s your business system?
What is our innovation system?
How do we ensure learning (tacit and explicit) takes place
throughout the company incl. the business and innovation
system?
What is our strategy regarding employee rotation?
ask yourself
@wwiedenroth