4. People just need one
tool to communicate
with others and that is
enough and good!
5. HTT
P/A
PI
Conversation MC
Phone
Conversation IM
Client
Conversation
Web Route
Route
Node IM
Conversation Client
Conversation
Tablet
IM
Conversation Client
IM IM
Client Server
6. Route Node
O Conversation Message (Person-Person)
O Command Message (Person-System)
O Task Assignment Message(Person-
Person)
O System Message(System – Person)