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User Experience Design
- 2. 1. What is User
Experience?
© 2010 Publicis Canada!
- 5. In Digital, User Experience means
n. The overall experience
and satisfaction a user has
when using a product or
system
By Steve Agalloco, from Design for User Experience,
http://www.slideshare.net/spagalloco/design-for-user-experience
© 2010 Publicis Canada!
- 6. experience
satisfaction
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- 8. User Experience Design is NOT
A step in the process
User Experience Design
isn't a checkbox. You don't
do it and then move on. It
needs to be integrated into
everything you do. !
!
Liz Danzico, Chair, MFA in Interaction Design, !
School of Visual Arts in NYC!
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 9. User Experience Design is NOT
Just about the user
We just can't always do
what is best for the users.
There are a set of business
objectives that are needing
to be met - and we're
designing to that, as well. !
!
Russ Unger, Director of Experience Planning, DraftFCB!
Image Source: Can You Say What Your Strategy Is?” by David J. Collis and Michael G. Rukstad,
Harvard Business Review, April 2008, page 89
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 10. User Experience Design is NOT
Expensive
Sometimes a fully-fledged, formal
UCD (user centered design) process
may not be the best thing to try the
first time. It's extremely important-and
totally possible no matter where you're
working or when you arrive on a
project-to make small improvements to
both the project and the product by
introducing some user experience
design techniques. !
!
Steve Baty, Principal and UX Strategist, Meld Consulting!
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 11. User Experience Design is NOT
Easy
Cutting Corners • All assumptions, no validation !
• One-size-fits-all solutions!
• Everybody is our target customer!
• Feature creep!
• Design during development!
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 12. User Experience Design is NOT
The role of one person or
department
User experience isn't just the
responsibility of a department or a
person. That compartmentalist view of
UX is evidence that it is not part of the
organizational culture and hints to
teams not having a common goal or
vision for the experience they should
deliver collectively. !
!
Livia Labate, Principal, UX, Comcast Interactive Media!
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 13. User Experience Design is NOT
A single discipline
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 14. The user experience is
primarily made up of
four factors: Design,
Usability, Functionality,
and Content.
© 2010 Publicis Canada!
- 15. Elements of User Experience
Independently, none of these factors makes
for a positive user experience; however,
taken together, these factors constitute the
main ingredients for a website s success. !
© 2010 Publicis Canada!
- 16. User Experience Design is NOT
A choice
The biggest misconception
is that companies have a
choice to invest in their
user's experience. To
survive, they don't. !
!
Joshua Porter, Principal at Bokardo Design!
10 Most Common Misconceptions About User Experience Design, by Whitney Hess
http://www.slideshare.net/whitneyhess/10-most-common-misconceptions-about-user-experience-design
© 2010 Publicis Canada!
- 17. Experience happens,
whether or not you plan
for it.
!
When not intentionally
designed, there's a much
higher likelihood of the
experience being poor.
© 2010 Publicis Canada!
- 18. Why design good experiences?
Cost of Cost of
Creating a Bad Creating a Good
Experience Experience
The Value of User Experience, Niko Nyman
http://www.slideshare.net/spushnik/the-value-of-user-experience-from-web-20-expo-berlin-2009-presentation
© 2010 Publicis Canada!
- 19. Why design good experiences?
Value of a Bad Value of a Good
Experience Experience
The Value of User Experience, Niko Nyman
http://www.slideshare.net/spushnik/the-value-of-user-experience-from-web-20-expo-berlin-2009-presentation
© 2010 Publicis Canada!
- 21. Good User Experience Requires
Planning
• Who are our target customers? - Target!
• How many servers and chefs do we need? – Team!
• What is our menu? – Content!
• What is the price for the each dish? - Budget!
• How many seats and plates? - Estimate!
• How we keep the service consistent? – Quality Control!
© 2010 Publicis Canada!
- 22. Good User Experience Requires
Collaboration
Brand Insights &
Planning & Digital Strategy
Strategy!
Client & Business Account UX ! User Experience
Objectives Service! Design! Planning & Design
Project!
Management!
Experience Creative Creative Strategy &
Technology!
Development Design! Visual Design
© 2010 Publicis Canada!
- 23. Good User Experience Requires
Discipline
Design is not just what it looks like and feels like.
Design is how it works !
!
Steve Jobs, 2003!
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- 24. Good User Experience Requires
Attention to Detail
The details are not
the details. They
make the design !
!
Charles Eames!
© 2010 Publicis Canada!
- 25. Good User Experience Requires
Culture
Together, we are
creating the
culture to
design and
deliver a great
user experience.
© 2010 Publicis Canada!
- 26. 10 Rules of Good Design
• Good design should be innovative!
• Good design should make a product useful!
• Good design is aesthetic design!
• Good design will make a product understandable!
• Good design is honest!
• Good design is unobtrusive!
• Good design is long lived!
• Good design is consistent in every details!
• Good design should be environmentally friendly!
• Good design is as little design as possible!
!
Dieter Rams from Objectified!
© 2010 Publicis Canada!