SlideShare a Scribd company logo
1 of 19
INTERNALIZING A
ACROSS CULTURES
THE CASE OF IKEA
BRAND
Leadership in IKEA
Part.1
Global strategy of IKEA
Part.2
Case of Lenovo
Part.3
Leadership by Example
Part.4
Part.1
Emphasis on identification with the brand
Mutual understanding
and patterning
A culturally sensitive approach
to brand internalization
Inward sense making----
conceptualizing& comprehending
Sense making
Part.1
togetherness and enthusiasm;
cost consciousness;
leadership by example;
Core values
Vision
IKEA
Way
Part.1
Nearly half of 17,000
Diversity
Female
Sex Percentile at IKEA management level
Female
Male
Part.1
perceived only few IKEA values
and felt a great degree of
isolation.
work alone and only dreamt of
the team of his own.
“always give a positive example
to others, be always optimistic
and smile at people”.
being the guide of “IKEA culture
and creating its image”.
The team leader
@ Moscow IKEA store
She perceived almost all of
IKEA value. The family spirit.
Eager to interact. A strong
team spirit.
★ More attention to the
interaction with the group
★Emotional influence on the
group member.
The PR and environmental
manager @ St Petersburg
Part.2
Conceptualizing
Comprehending
Activating Ⅰ
Activating Ⅱ
Small group of Senior
managers at IIS (30 years)
Corporate managers at
headquarter (13.5 years)
International managers
in charge of expansion
(10 —30 years)
Local employees
Part.2
Comprehending
Activating Ⅱ
Value-based recruitment
Corporate documents
Survey and reflection
to find right people
to formalize relationship with
employees, customers and suppliers
to encourage feedback from
employees, customers and suppliers
Bringing in experienced people
Conduct business in new market
without needing much data
Flexible respondent
To enforce brand values as well as
find healthy mix between core
brand value and cultural value
Value-based recruitment
to eradicate cultural misfit
e.g. Russia 3%
Some of IKEA’s
Global Strategies
Part.2
“Curious, open ambitious people”
“individuals who add to IKEA’s identity”
“Well-educated, eager to learn people”
“Great people”
“collectivistic by nature”
“people who are rewarding to work with ”
VS
Part.3
Global
working
shifts
Achieve
localization
Strong
successors
team
Culture
integration
based on
mutual trust
Measure worth
Accumulate varied experiences
Improve professional competence
Bring successful experiences
Form a local team
Promote the local
Search potential successors
Select and train them
Succeed the manager at once
Understanding of the company culture
3-word principle "Honesty, respect, compromise”
Effective communications among levels
Case of Lenovo
Part.3
Working Hours.
Flexible V.S. Fixed
Differences
in Working rhythm
Undesirable extra hours.
say “NO” VS compromise
to show diligence
Holiday and Leaves Policies
Chinese Public Holidays, Company
Holidays, with paid Annual Leave
and Marriage Leave
Other leaves
Sick leave, Compassionate Leave
and Maternity Leave for female
Part.4
Sun Yafang
Chairman of
Former Vice President of
Former President of GOOGLE China
Chairman & CEO of Innovation Work
KAI-FU LEE
LI Ka-shing
Founder & Chairman of
Cheung Kong (Holdings)
Richest man in Asia for many years
Chairman of the board
& CEO of
Zhang Ruimin
Part.4
Brief bios
Tale of smashing the refrigerators
Personal Achievement
The hard pioneering work in Haier
1997: "Entrepreneur of the Year," Asia Weekly
1999: "Global 30 Most Respected
Entrepreneurs , Financial Times
2002: "Businessman of the Year in China," CCTV
2002: "Global Business Leader and
an Outstanding Donor," United Way International
2004: "Asia’s 25 Most Influential Business Figures,"
Fortune Magazine
2005: "World’s 50 Most Respected Business Leaders,"
Financial Times
2009: "China's Most Powerful People," BusinessWeek
2011: " Inspired Leadership Award"
Zhang Ruimin
Part.2
Part.3
Part.1
You Lingxiao
0121133028
Part.4 * Speaker: Name
Group Members & Division of Work
THANKS
PPTer: Chen Yifei

More Related Content

Similar to 20131105 IKEA case study

LXL Ideas - brand story & evolution
LXL Ideas - brand story & evolutionLXL Ideas - brand story & evolution
LXL Ideas - brand story & evolutionLXL Ideas
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational CultureKaustubh Barve
 
CHARACTER FORMATION MUST GO ON (July 14)
CHARACTER FORMATION MUST GO ON (July 14)CHARACTER FORMATION MUST GO ON (July 14)
CHARACTER FORMATION MUST GO ON (July 14)Mann Rentoy
 
SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...
SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...
SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...NortheasternSAIL
 
Culture Summit 2019 - Organizational Adulting (Workshop)
Culture Summit 2019 - Organizational Adulting (Workshop)Culture Summit 2019 - Organizational Adulting (Workshop)
Culture Summit 2019 - Organizational Adulting (Workshop)Culture Summit
 
Business savvy Datin Zaleha
Business savvy Datin ZalehaBusiness savvy Datin Zaleha
Business savvy Datin ZalehaNixx F
 
Re-Thinking on Critical and Inventive Thinking_JohnYeo Singapore
Re-Thinking on Critical and Inventive Thinking_JohnYeo SingaporeRe-Thinking on Critical and Inventive Thinking_JohnYeo Singapore
Re-Thinking on Critical and Inventive Thinking_JohnYeo SingaporeJohn Yeo
 
Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...
Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...
Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...Patty Shafer
 
2018 Ireland keynote
2018 Ireland keynote 2018 Ireland keynote
2018 Ireland keynote Helen Barrett
 
Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?Roshan Thiran
 
IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011Fernando Costantino
 
IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011Fernando Costantino
 
Facilitating_Learner_centered_Teaching_O.pdf
Facilitating_Learner_centered_Teaching_O.pdfFacilitating_Learner_centered_Teaching_O.pdf
Facilitating_Learner_centered_Teaching_O.pdfJunrelRobledo1
 
Creating a dynamic learning process in the fast lane (PSDT 201411)
Creating a dynamic learning process in the fast lane (PSDT 201411)Creating a dynamic learning process in the fast lane (PSDT 201411)
Creating a dynamic learning process in the fast lane (PSDT 201411)Joris Claeys
 
Asset One Bank Organisational Culture
Asset One Bank Organisational CultureAsset One Bank Organisational Culture
Asset One Bank Organisational CultureAnantha Bellary
 
Discover the Power of Cultural Integration: How to Integrate Culturally Diver...
Discover the Power of Cultural Integration: How to Integrate Culturally Diver...Discover the Power of Cultural Integration: How to Integrate Culturally Diver...
Discover the Power of Cultural Integration: How to Integrate Culturally Diver...Drake International
 

Similar to 20131105 IKEA case study (20)

LXL Ideas - brand story & evolution
LXL Ideas - brand story & evolutionLXL Ideas - brand story & evolution
LXL Ideas - brand story & evolution
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational Culture
 
CHARACTER FORMATION MUST GO ON (July 14)
CHARACTER FORMATION MUST GO ON (July 14)CHARACTER FORMATION MUST GO ON (July 14)
CHARACTER FORMATION MUST GO ON (July 14)
 
SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...
SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...
SAIL at Work: Creating a SAIL-Informed Environment at Northeastern - May 1, 2...
 
Culture Summit 2019 - Organizational Adulting (Workshop)
Culture Summit 2019 - Organizational Adulting (Workshop)Culture Summit 2019 - Organizational Adulting (Workshop)
Culture Summit 2019 - Organizational Adulting (Workshop)
 
Cross-cultural leadesrship
Cross-cultural leadesrshipCross-cultural leadesrship
Cross-cultural leadesrship
 
Business savvy Datin Zaleha
Business savvy Datin ZalehaBusiness savvy Datin Zaleha
Business savvy Datin Zaleha
 
Re-Thinking on Critical and Inventive Thinking_JohnYeo Singapore
Re-Thinking on Critical and Inventive Thinking_JohnYeo SingaporeRe-Thinking on Critical and Inventive Thinking_JohnYeo Singapore
Re-Thinking on Critical and Inventive Thinking_JohnYeo Singapore
 
Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...
Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...
Winter Descriptive Essay. . Winter Descriptive Writing Paragraph by TCHR Two ...
 
2018 Ireland keynote
2018 Ireland keynote 2018 Ireland keynote
2018 Ireland keynote
 
Epic2014 balancing
Epic2014 balancingEpic2014 balancing
Epic2014 balancing
 
Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?Why Leaderonomics is a Great SME?
Why Leaderonomics is a Great SME?
 
IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011
 
IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011IABC/Seattle Morning Manager Nov 2011
IABC/Seattle Morning Manager Nov 2011
 
Facilitating_Learner_centered_Teaching_O.pdf
Facilitating_Learner_centered_Teaching_O.pdfFacilitating_Learner_centered_Teaching_O.pdf
Facilitating_Learner_centered_Teaching_O.pdf
 
Leading in a culture
Leading in  a cultureLeading in  a culture
Leading in a culture
 
Leading in a culture
Leading in  a cultureLeading in  a culture
Leading in a culture
 
Creating a dynamic learning process in the fast lane (PSDT 201411)
Creating a dynamic learning process in the fast lane (PSDT 201411)Creating a dynamic learning process in the fast lane (PSDT 201411)
Creating a dynamic learning process in the fast lane (PSDT 201411)
 
Asset One Bank Organisational Culture
Asset One Bank Organisational CultureAsset One Bank Organisational Culture
Asset One Bank Organisational Culture
 
Discover the Power of Cultural Integration: How to Integrate Culturally Diver...
Discover the Power of Cultural Integration: How to Integrate Culturally Diver...Discover the Power of Cultural Integration: How to Integrate Culturally Diver...
Discover the Power of Cultural Integration: How to Integrate Culturally Diver...
 

Recently uploaded

INDIAN GCP GUIDELINE. for Regulatory affair 1st sem CRR
INDIAN GCP GUIDELINE. for Regulatory  affair 1st sem CRRINDIAN GCP GUIDELINE. for Regulatory  affair 1st sem CRR
INDIAN GCP GUIDELINE. for Regulatory affair 1st sem CRRsarwankumar4524
 
Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunity
Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunityDon't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunity
Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunityApp Ethena
 
GESCO SE Press and Analyst Conference on Financial Results 2024
GESCO SE Press and Analyst Conference on Financial Results 2024GESCO SE Press and Analyst Conference on Financial Results 2024
GESCO SE Press and Analyst Conference on Financial Results 2024GESCO SE
 
05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx
05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx
05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptxerickamwana1
 
General Elections Final Press Noteas per M
General Elections Final Press Noteas per MGeneral Elections Final Press Noteas per M
General Elections Final Press Noteas per MVidyaAdsule1
 
Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...
Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...
Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...soumyapottola
 
Engaging Eid Ul Fitr Presentation for Kindergartners.pptx
Engaging Eid Ul Fitr Presentation for Kindergartners.pptxEngaging Eid Ul Fitr Presentation for Kindergartners.pptx
Engaging Eid Ul Fitr Presentation for Kindergartners.pptxAsifArshad8
 
Testing with Fewer Resources: Toward Adaptive Approaches for Cost-effective ...
Testing with Fewer Resources:  Toward Adaptive Approaches for Cost-effective ...Testing with Fewer Resources:  Toward Adaptive Approaches for Cost-effective ...
Testing with Fewer Resources: Toward Adaptive Approaches for Cost-effective ...Sebastiano Panichella
 
Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...
Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...
Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...Sebastiano Panichella
 
Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08
Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08
Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08LloydHelferty
 
cse-csp batch4 review-1.1.pptx cyber security
cse-csp batch4 review-1.1.pptx cyber securitycse-csp batch4 review-1.1.pptx cyber security
cse-csp batch4 review-1.1.pptx cyber securitysandeepnani2260
 
Scootsy Overview Deck - Pan City Delivery
Scootsy Overview Deck - Pan City DeliveryScootsy Overview Deck - Pan City Delivery
Scootsy Overview Deck - Pan City Deliveryrishi338139
 
Application of GIS in Landslide Disaster Response.pptx
Application of GIS in Landslide Disaster Response.pptxApplication of GIS in Landslide Disaster Response.pptx
Application of GIS in Landslide Disaster Response.pptxRoquia Salam
 
RACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATION
RACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATIONRACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATION
RACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATIONRachelAnnTenibroAmaz
 

Recently uploaded (14)

INDIAN GCP GUIDELINE. for Regulatory affair 1st sem CRR
INDIAN GCP GUIDELINE. for Regulatory  affair 1st sem CRRINDIAN GCP GUIDELINE. for Regulatory  affair 1st sem CRR
INDIAN GCP GUIDELINE. for Regulatory affair 1st sem CRR
 
Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunity
Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunityDon't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunity
Don't Miss Out: Strategies for Making the Most of the Ethena DigitalOpportunity
 
GESCO SE Press and Analyst Conference on Financial Results 2024
GESCO SE Press and Analyst Conference on Financial Results 2024GESCO SE Press and Analyst Conference on Financial Results 2024
GESCO SE Press and Analyst Conference on Financial Results 2024
 
05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx
05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx
05.02 MMC - Assignment 4 - Image Attribution Lovepreet.pptx
 
General Elections Final Press Noteas per M
General Elections Final Press Noteas per MGeneral Elections Final Press Noteas per M
General Elections Final Press Noteas per M
 
Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...
Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...
Understanding Post Production changes (PPC) in Clinical Data Management (CDM)...
 
Engaging Eid Ul Fitr Presentation for Kindergartners.pptx
Engaging Eid Ul Fitr Presentation for Kindergartners.pptxEngaging Eid Ul Fitr Presentation for Kindergartners.pptx
Engaging Eid Ul Fitr Presentation for Kindergartners.pptx
 
Testing with Fewer Resources: Toward Adaptive Approaches for Cost-effective ...
Testing with Fewer Resources:  Toward Adaptive Approaches for Cost-effective ...Testing with Fewer Resources:  Toward Adaptive Approaches for Cost-effective ...
Testing with Fewer Resources: Toward Adaptive Approaches for Cost-effective ...
 
Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...
Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...
Testing and Development Challenges for Complex Cyber-Physical Systems: Insigh...
 
Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08
Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08
Sunlight Spectacle 2024 Practical Action Launch Event 2024-04-08
 
cse-csp batch4 review-1.1.pptx cyber security
cse-csp batch4 review-1.1.pptx cyber securitycse-csp batch4 review-1.1.pptx cyber security
cse-csp batch4 review-1.1.pptx cyber security
 
Scootsy Overview Deck - Pan City Delivery
Scootsy Overview Deck - Pan City DeliveryScootsy Overview Deck - Pan City Delivery
Scootsy Overview Deck - Pan City Delivery
 
Application of GIS in Landslide Disaster Response.pptx
Application of GIS in Landslide Disaster Response.pptxApplication of GIS in Landslide Disaster Response.pptx
Application of GIS in Landslide Disaster Response.pptx
 
RACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATION
RACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATIONRACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATION
RACHEL-ANN M. TENIBRO PRODUCT RESEARCH PRESENTATION
 

20131105 IKEA case study

  • 2. Leadership in IKEA Part.1 Global strategy of IKEA Part.2 Case of Lenovo Part.3 Leadership by Example Part.4
  • 3.
  • 4. Part.1 Emphasis on identification with the brand Mutual understanding and patterning A culturally sensitive approach to brand internalization Inward sense making---- conceptualizing& comprehending Sense making
  • 5. Part.1 togetherness and enthusiasm; cost consciousness; leadership by example; Core values Vision IKEA Way
  • 6. Part.1 Nearly half of 17,000 Diversity Female Sex Percentile at IKEA management level Female Male
  • 7. Part.1 perceived only few IKEA values and felt a great degree of isolation. work alone and only dreamt of the team of his own. “always give a positive example to others, be always optimistic and smile at people”. being the guide of “IKEA culture and creating its image”. The team leader @ Moscow IKEA store She perceived almost all of IKEA value. The family spirit. Eager to interact. A strong team spirit. ★ More attention to the interaction with the group ★Emotional influence on the group member. The PR and environmental manager @ St Petersburg
  • 8.
  • 9. Part.2 Conceptualizing Comprehending Activating Ⅰ Activating Ⅱ Small group of Senior managers at IIS (30 years) Corporate managers at headquarter (13.5 years) International managers in charge of expansion (10 —30 years) Local employees
  • 10. Part.2 Comprehending Activating Ⅱ Value-based recruitment Corporate documents Survey and reflection to find right people to formalize relationship with employees, customers and suppliers to encourage feedback from employees, customers and suppliers Bringing in experienced people Conduct business in new market without needing much data Flexible respondent To enforce brand values as well as find healthy mix between core brand value and cultural value Value-based recruitment to eradicate cultural misfit e.g. Russia 3% Some of IKEA’s Global Strategies
  • 11. Part.2 “Curious, open ambitious people” “individuals who add to IKEA’s identity” “Well-educated, eager to learn people” “Great people” “collectivistic by nature” “people who are rewarding to work with ” VS
  • 12.
  • 13. Part.3 Global working shifts Achieve localization Strong successors team Culture integration based on mutual trust Measure worth Accumulate varied experiences Improve professional competence Bring successful experiences Form a local team Promote the local Search potential successors Select and train them Succeed the manager at once Understanding of the company culture 3-word principle "Honesty, respect, compromise” Effective communications among levels Case of Lenovo
  • 14. Part.3 Working Hours. Flexible V.S. Fixed Differences in Working rhythm Undesirable extra hours. say “NO” VS compromise to show diligence Holiday and Leaves Policies Chinese Public Holidays, Company Holidays, with paid Annual Leave and Marriage Leave Other leaves Sick leave, Compassionate Leave and Maternity Leave for female
  • 15.
  • 16. Part.4 Sun Yafang Chairman of Former Vice President of Former President of GOOGLE China Chairman & CEO of Innovation Work KAI-FU LEE LI Ka-shing Founder & Chairman of Cheung Kong (Holdings) Richest man in Asia for many years Chairman of the board & CEO of Zhang Ruimin
  • 17. Part.4 Brief bios Tale of smashing the refrigerators Personal Achievement The hard pioneering work in Haier 1997: "Entrepreneur of the Year," Asia Weekly 1999: "Global 30 Most Respected Entrepreneurs , Financial Times 2002: "Businessman of the Year in China," CCTV 2002: "Global Business Leader and an Outstanding Donor," United Way International 2004: "Asia’s 25 Most Influential Business Figures," Fortune Magazine 2005: "World’s 50 Most Respected Business Leaders," Financial Times 2009: "China's Most Powerful People," BusinessWeek 2011: " Inspired Leadership Award" Zhang Ruimin
  • 18. Part.2 Part.3 Part.1 You Lingxiao 0121133028 Part.4 * Speaker: Name Group Members & Division of Work