This document summarizes a presentation about creating the ultimate library experience in the face of changing reading habits and the growth of mobile technology. It discusses the increase in ebook and mobile device ownership and decreasing print book readership. It then outlines the presenters, their goals to discuss mobile growth, digital content options, social media strategies, new experiences, design thinking, and take questions. Specific sections discuss mobile phone and smart phone adoption trends, digital content providers like Overdrive and Hoopla, using social media as a new service desk model, and reimagining library experiences and services through design thinking.

1. creating the !
!
library experience
ultimate
LACONi Circulation !
November 21, 2013

2. everything is changing

3. 23% of adults
read an eBook
in 2012.
!
In 2011,
it was 16%.
!
67% of adults
read a paper
book in 2012.
!
!
It was 72%
a year ago.
Source: http://libraries.pewinternet.org/2012/12/27/e-book-reading-jumps-print-book-reading-declines/

4. Source: The Atlantic Wire

5. http://www.flickr.com/photos/rwphoto/4519581602/

9. who we are
toby greenwalt
virtual services coordinator
skokie public library
@theanalogdivide
leah white
head of popular materials
ela area public library
@leahlibrarian
richard kong
deputy director
skokie public library
@kongtemplation

10. who we are not

11. the plan
1.growth of mobile
2.digital content
3.social media strategies
4.new library experiences
5.design thinking
6.q&a

12. growth of mobile

13. Photo Credit: br1dotcom via Compfight cc

14. Photo Credit: seanaes via Compfight cc

15. Photo Credit: William Hook via Compfight cc

16. Photo Credit: pietroizzo via Compfight cc

17. how many of you had a
mobile phone in 2000?

18. how many of you had a
mobile phone in 2005?

19. how many of you had a
mobile phone in 2010?

20. how many of you have
a mobile phone now?

21. how many of you have
a smart phone now?

22. how many of you use your
phone at least once
every hour on an
average day?

23. how many of you use
your smart phone to
access the web more
than your home
computer?

24. 91% of American adults have a cell phone!
56% of American adults have a smartphone!
!
24% of Americans ages 16+ own an e-reader!
35% of Americans ages 16+ own a tablet!
!
34% of cell internet users go online mostly using their phones
Photo Credit: http://bit.ly/1ffIpNW

25. Photo Credit: garryknight via Compfight cc

27. Photo Credit: lukew via Compfight cc

29. mobile everything

30. digital content

37. Overdrive

38. 3M Cloud Library

40. AXIS 360

41. Douglas County Model

42. Zinio

44. One Click Digital

45. Hoopla

48. social media

49. the new service desk

51. lurking

52. posting pics

54. being ridiculous

56. answering questions (especially the hard ones)

57. searching for local questions

58. searching for the library

60. getting involved with trends

61. celebrating milestones

62. creating weekly rituals

63. stealing ideas from private industry

64. new library experiences

65. from transactions

66. to experiences

71. Source: Chattanooga Public Library

74. http://librarianproblems.com/post/50917804431/a-patron-doubts-i-can-find-what-theyre-looking-for

76. http://youtu.be/Ae7dA41tJuk

77. http://flic.kr/p/

80. Source: Lansing Public Library

81. what circ can do

82. look. listen. leave the desk.

83. be creative.

84. speak up.

85. design thinking

86. What I Was Going To Say
say yes!
experiment!
play!
fail!
learn!
desire to be the best!
stay nimble!
innovate

88. Photo Credit: CodyWDWfan via Compfight cc

89. Photo Credit: p.murf via Compfight cc

90. Brainstorming Ground Rules
go for quantity!
defer judgment!
encourage wild ideas!
build on ideas of others!
stay focused!
one conversation at a time!
be visual

93. Source: http://slidesha.re/1h423gs

94. thank you!
questions?