Zaana Jaclyn

design thinking libraries design practice leadership learning human centred design human centered design service design shared practice mindset co-design creation social knowledge based evidence management organisational design maturity user experience design thinking practice library customer experience design process social media engagement participatory design organisational learning information workplace organizational literacy appreciative design mindset design capability empathy user centred design ux australia user centered design ux makerspaces maker spaces design tools roles of the designer flexible learning teaching and learning dual mode library and information science blended learning vision codesign workshop information literacy design research learning organisation blended design design teams information practice collaboration design charettes entrepreneurial leadership library systems social media strategy buy in experience design ebp problem solving wicked problems evidence based practice eblip design design leadership design management business web 20 organisational structure informed learning shared leadership yammer enterprise 20 lessons knowledge sharing enterprise microblogging microblogging community technical services enquiry communities gen baby boomer generation y generations thinking systems research action participatory informed change lifelong inquiry