Personal Information
Organization / Workplace
Melbourne, Australia Australia
Occupation
Strategic and Human Centred Designer
Industry
Design
Website
zaana.au
About
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Tags
design thinking
libraries
design practice
leadership
learning
human centred design
human centered design
service design
shared
practice
mindset
co-design
creation
social
knowledge
based
evidence
management
organisational
design maturity
user experience
design thinking practice
library
customer experience
design process
social media
engagement
participatory design
organisational learning
information
workplace
organizational
literacy
appreciative
design mindset
design capability
empathy
user centred design
ux australia
user centered design
ux
makerspaces
maker spaces
design tools
roles of the designer
flexible learning
teaching and learning
dual mode
library and information science
blended learning
vision
codesign
workshop
information literacy
design research
learning organisation
blended design
design teams
information practice
collaboration
design charettes
entrepreneurial leadership
library systems
social media strategy
buy in
experience design
ebp
problem solving
wicked problems
evidence based practice
eblip
design
design leadership
design management
business
web 20
organisational structure
informed learning
shared leadership
yammer
enterprise 20
lessons
knowledge sharing
enterprise microblogging
microblogging
community
technical
services
enquiry
communities
gen
baby
boomer
generation
y
generations
thinking
systems
research
action
participatory
informed
change
lifelong
inquiry
See more
- Presentations
- Documents
- Infographics
Design Thinking Process
Ologia
•
13 years ago
Design Driven Innovation
guest520df39
•
14 years ago
Design Thinking and the Facilitation Process
Patrick Glinski
•
13 years ago
How can Design Thinking be applied for Social Change?
Anel Palafox
•
14 years ago
Lecture on Service Design and Design Thinking Management Center Innsbruck 2009
Arne van Oosterom
•
14 years ago
The Design of Business - Roger Martin
Michael Dila
•
14 years ago
Design with Dialogue: Conversation & Dialogue
Peter Jones
•
12 years ago
Library Innovation Game
Snook
•
13 years ago
Recruitment through Social Media
Richard Spencer
•
14 years ago
Social Media: governance and strategy
Helen Mitchell
•
13 years ago
Customer journey mapping
Erik Roscam Abbing
•
13 years ago
Master Class service design / design thinking
Erik Roscam Abbing
•
13 years ago
Critical Thinking forUX Designers (Workshop)
Stephen Anderson
•
13 years ago
Designing for Sociality in Enterprise Search
Brynn Evans
•
14 years ago
ideas idea ideas: strategy talk with MAS
Heidi Hackemer
•
13 years ago
DO THINK
Arne van Oosterom
•
13 years ago
Social media for academic researchers
Mal Booth
•
13 years ago
Librarians for the real world
Kate Davis
•
13 years ago
The Gamification of...Everything?
Margaret Wallace
•
13 years ago
Wicked Problems and the Well-Being of Metropolis: A New Model of Competitiviness
Demos Helsinki
•
13 years ago