Personal Information
Organization / Workplace
Melbourne, Australia Australia
Occupation
Strategic and Human Centred Designer
Industry
Design
Website
zaana.au
About
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Tags
design thinking
libraries
design practice
leadership
learning
human centred design
human centered design
service design
shared
practice
mindset
co-design
creation
social
knowledge
based
evidence
management
organisational
design maturity
user experience
design thinking practice
library
customer experience
design process
social media
engagement
participatory design
organisational learning
information
workplace
organizational
literacy
appreciative
design mindset
design capability
empathy
user centred design
ux australia
user centered design
ux
makerspaces
maker spaces
design tools
roles of the designer
flexible learning
teaching and learning
dual mode
library and information science
blended learning
vision
codesign
workshop
information literacy
design research
learning organisation
blended design
design teams
information practice
collaboration
design charettes
entrepreneurial leadership
library systems
social media strategy
buy in
experience design
ebp
problem solving
wicked problems
evidence based practice
eblip
design
design leadership
design management
business
web 20
organisational structure
informed learning
shared leadership
yammer
enterprise 20
lessons
knowledge sharing
enterprise microblogging
microblogging
community
technical
services
enquiry
communities
gen
baby
boomer
generation
y
generations
thinking
systems
research
action
participatory
informed
change
lifelong
inquiry
See more
- Presentations
- Documents
- Infographics
What if Peter Drucker Taught Enterprise 2.0 Strategy?
Mark Fidelman
•
13 years ago
AgileJapan2010 Keynote by Ikujiro Nonaka: Phronetic Leadership
Kenji Hiranabe
•
14 years ago
Design thinking (ux australia)
Iain Barker
•
13 years ago
Designing for tomorrows needs
Torsten Henning Hensel
•
13 years ago
Sketchnotes / Visual Note Taking @ WebExpo Prague 2010
Eva-Lotta Lamm
•
13 years ago
Service Design & Service Branding
Søren Bechmann
•
13 years ago
Co-creation. Past. Present. Future. CCE 2010
Nick Coates
•
13 years ago
Designing the Design Problem
frog
•
13 years ago
STEAL THIS PRESENTATION!
Jesse Desjardins - @jessedee
•
13 years ago
User experience design, service design & design thinking : A common story ?
Sylvain Cottong
•
13 years ago
UX design, service design and design thinking
Sylvain Cottong
•
14 years ago
DesignThinkers Service Design Method
Arne van Oosterom
•
15 years ago
10 Things CEOs Need to Know About Design
Jason Putorti
•
13 years ago
Designing The Social In
Erin Malone
•
14 years ago
When Data Gets Up Close and Personal
Stephen Anderson
•
13 years ago
The Purpose of Leadership
Jurgen Appelo
•
13 years ago
The Creative Brief: A Research Project
Jasmin Cheng
•
13 years ago
Telling Stories Through Design
Hannah Donovan
•
13 years ago
Complexity & Humanity 2.0
Jane Young
•
14 years ago
Just add points? What UX can (and cannot) learn from games
Sebastian Deterding
•
13 years ago