Personal Information
Organization / Workplace
Melbourne, Australia Australia
Occupation
Strategic and Human Centred Designer
Industry
Design
Website
zaana.au
About
I’m a strategic designer, design researcher, writer and speaker. People and their stories drive me. I work with people to create better systems, services and experiences for them and the people they serve, using human centred design. I write and speak on design mindset, design maturity, design thinking, human centred design, customer centricity and empathy. I am passionate about working with people and their organisations to be more human centred and nimble within increasingly complex environments.
Tags
design thinking
libraries
design practice
leadership
learning
human centred design
human centered design
service design
shared
practice
mindset
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creation
social
knowledge
based
evidence
management
organisational
design maturity
user experience
design thinking practice
library
customer experience
design process
social media
engagement
participatory design
organisational learning
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literacy
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design mindset
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empathy
user centred design
ux australia
user centered design
ux
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roles of the designer
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dual mode
library and information science
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blended design
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information practice
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design charettes
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ebp
problem solving
wicked problems
evidence based practice
eblip
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See more
- Presentations
- Documents
- Infographics
STEAL THIS PRESENTATION!
Jesse Desjardins - @jessedee
•
13 years ago
Designing the Good Life: The Ethics of User Experience Design
Sebastian Deterding
•
9 years ago
Social media around the world 2011
Steven Van Belleghem
•
12 years ago
Complexity Thinking
Jurgen Appelo
•
12 years ago
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
12 years ago
Bridging the gap between our online and offline social network
Paul Adams
•
13 years ago
Just add points? What UX can (and cannot) learn from games
Sebastian Deterding
•
13 years ago
Sketchnotes / Visual Note Taking @ WebExpo Prague 2010
Eva-Lotta Lamm
•
13 years ago
Critical Thinking forUX Designers (Workshop)
Stephen Anderson
•
13 years ago
Service Design for/in Transition - Cameron Tonkinwise & Terry Irwin, Carnegie Mellon University
Service Design Network
•
8 years ago
What if Peter Drucker Taught Enterprise 2.0 Strategy?
Mark Fidelman
•
13 years ago
Information Architecture Workshop
Peter Morville
•
10 years ago
The Creative Brief: A Research Project
Jasmin Cheng
•
13 years ago
10 Things CEOs Need to Know About Design
Jason Putorti
•
13 years ago
Facilitating Complexity: A Pervert's Guide to Exploration
William Evans
•
8 years ago
Structured Ideation and Design Thinking
gaylecurtis
•
14 years ago
Discussing Design: The Art of Critique
Adam Connor
•
12 years ago
What's your story? Designing a holistic customer experience
Joyce Hostyn
•
13 years ago
Social Experience Design @ UX Australia 2013
Erin 'Folletto' Casali
•
10 years ago
ideas idea ideas: strategy talk with MAS
Heidi Hackemer
•
13 years ago