The document discusses the role of mindset in user-centered design. It introduces the concepts of a generative mindset and a receiving mindset. A generative mindset is proactive, courageous, and sees opportunities, while a receiving mindset is reactive, fearful, and sees constraints. The mindset someone brings influences how they apply their knowledge, skills, and tools in design. Shifting to a more generative mindset can shift design outcomes from focusing only on problems to also considering possibilities. As human-centered designers, we have a role in encouraging generative mindsets in ourselves and others.

1. THE ROLE OF MINDSET IN
USER CENTRED DESIGN
SIMON LAWRY + ZAANA HOWARD
HUDDLE

2. MINDSET = PERSPECTIVE
DETERMINES HOW YOU
BEHAVE & INTERACT IN
THE WORLD

3. STANCE
INTENTION

4. STANCE

5. INTENTION

6. Mindset Knowledge
Set
Skill
Set DESIGN Tool Set
COMPETENCY SETS
Adapted from Nelson & Stolterman (2012), The Design Way.

7. Mindset Knowledge
Set
Skill
Set Tool Set
Adapted from Nelson & Stolterman (2012), The Design Way.
KEY FOCUS IN DESIGN
IS KNOWLEDGE, SKILL
& TOOL SETS

8. MINDSET IN DESIGN IS
THE SECRET SAUCE

9. MINDSET
IN CONTEXT

10. RESEARCH QUESTION:
WHAT CAN WE UNDERSTAND ABOUT
PEOPLE THAT IS RELEVANT FOR THE FUTURE?

11. JODIE’S STORY

12. MICHELLE’S
STORY
BLAH BLAH’S STORY

13. TWO MINDSETS:
GENERATIVE + RECEIVING
TWO MINDSETS:
GENERATIVE + RECEIVING

14. TWO MINDSETS:
GENERATIVE + RECEIVING
TWO MINDSETS:
GENERATIVE + RECEIVING

15. CHARACTERISTICS OF
GENERATIVE + RECEIVING MINDSETS
TWO MINDSETS:
GENERATIVE + RECEIVING
GENERATIVE RECEIVING
PROACTIVE
!
COURAGE
!
CLARITY
!
OPPORTUNITY
!
ME + THE WORLD
REACTIVE
!
FEAR
!
UNCERTAINTY
!
CONSTRAINT
!
ME VS THE
WORLD

16. LITTLE HUMANS HAVE
GENERATIVE MINDSETS

17. INFLUENCING
FACTORS
TWO MINDSETS:
GENERATIVE + RECEIVING
!
BELIEF IN AGENCY
!
SENSE OF SELF
!
LOCUS OF CONTROL
!

18. IT’S A
CONTINUUM
TWO MINDSETS:
GENERATIVE + RECEIVING
!+
!

19. WHAT WE
LEARNED

20. WE STARTED SEEING
IT
EVERYWHERE
GENERATIVE + RECEIVING MINDSETS EVERYWHERE

21. IN
OURSELVES

22. IN
OTHERS

23. WHAT DOES IT
MEAN?

24. KNOWLEDGE, SKILL & TOOL SETS
ARE TANGIBLE

25. MINDSET IS MORE LIKE AIR
AND IS INTANGIBLE

26. MINDSET CHANGES HOW
KNOWLEDGE, SKILL + TOOL SETS
CAN BE APPLIED

27. SHIFTING MINDSET
SHIFTS THE OUTCOMES

28. WE CHOOSE
THE MINDSET WE BRING

29. DR. CAROL DWECK
!
“YOU HAVE A CHOICE.
MINDSETS ARE JUST BELIEFS. THEY’RE
POWERFUL BELIEFS, BUT THEY’RE JUST
SOMETHING IN YOUR MIND, AND
YOU CAN CHANGE YOUR MIND.”

30. OUR ROLE AS
HUMAN CENTRED DESIGNERS
V
GENERATIVE RECEIVING
PROBLEM TO
POSSIBILITY
PROBLEM TO
SOLUTION

31. HOW MIGHT WE…
CHOOSE POSSIBILITY?
TWO MINDSETS:
GENERATIVE + RECEIVING
GENERATIVE RECEIVING
PROBLEM TO
POSSIBILITY
PROBLEM TO
SOLUTION

32. HOW MIGHT WE…
ENCOURAGE A GENERATIVE MINDSET IN
OURSELVES AND PEOPLE WE WORK WITH?
TWO MINDSETS:
GENERATIVE + RECEIVING
GENERATIVE RECEIVING
PROBLEM TO
POSSIBILITY
PROBLEM TO
SOLUTION

33. THANKS
UX AUSTRALIA!
SIMON LAWRY + ZAANA HOWARD
WEAREHUDDLE.COM