Personal Information
Organization / Workplace
San Francisco Bay Area, CA United States
Occupation
Design lead, Service and Interaction at Collective Health
Industry
Design
Website
www.izacross.com
About
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Tags
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
See more
- Presentations
- Documents
- Infographics
Buying into service design
Erik Roscam Abbing
•
11 years ago
Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men
John Payne
•
10 years ago
Future Proof Design and the Platform Design Canvas
Simone Cicero
•
10 years ago
UX in 4D
Elliot Felix
•
11 years ago
Beyond the touch points
UXconference
•
14 years ago
Theatrical Politics of Service Design
cameron tonkinwise
•
14 years ago
PSFK presents Future Of Health
PSFK
•
13 years ago