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The Face of Your Company: How to Hire for Client-Facing Positions

https://www.zendesk.com/resources/how-to-hire-a-customer-service-representative/

The employees that directly communicate with your customers ARE your business, as far as your customers are concerned. Hiring the right people in external-facing jobs like customer service and sales can have a big impact on brand perception, customer satisfaction, repeat business, and revenue. Our infographic explores the challenges companies face in hiring these key positions and what to look for in candidates.

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