Design Yourself: Communication and Process in UXD
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This document discusses best practices for communication throughout the user experience design (UXD) process. It emphasizes treating all stakeholders, including customers, users, and developers, with respect and understanding their various needs and perspectives. Effective communication involves exploring user needs, co-creating solutions, discussing ideas early and often, and reviewing work at all stages of development.
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Design Yourself: Communication and Process in UXD
- 3. Luxoft UXD Services Business/U ser Analysis Usability Review & Testing Brand Book / Style Guide Markup, Frontend, Mobile Developme nt Graphical Design Iterative Prototypes
- 4. AND PROCESS IN UXD
- 5. . as designers, we can choose to move pixels for money or decide improve some else’s life
- 6. You take the red pill – you stay in Wonderland, and I show you how deep the rabbit hole goes. Remember, all I'm offering is the truth – nothing more. Andy and Lana Wachowski, The Matrix a
- 7. prepare for a battle
- 8. You will need strategy. You will need tactics. You will need to know your friends and your competitors.
- 9. rare product exists in isolation
- 10. rare product exists in isolation a customer to order
- 11. rare product exists in isolation a customer to order users to use
- 12. rare product exists in isolation a team to develop a customer to order users to use
- 13. in order to succeed we have to consider all of them a team to develop a customer to order users to use
- 14. we as designers might look arrogant
- 15. often we assume that customer is narrow-minded users are stupid developers are lazy
- 16. often we assume that customer is narrow-minded users are stupid developers are lazy does it helps us to make a good product?
- 17. as a result как хотел заказчик
- 18. as result we spend too much time polishing the design that we are ashamed of
- 19. for others we might look antisocial and they will to stay away from us
- 20. who benefits from such situation? 7 June 2014
- 21. if you want to improve some else’s life if you want your ideas to be implemented if you want your opinion to be considered revise yourself
- 22. change for better 7 June 2014
- 23. change for better 7 June 2014 • offer help, when needed; • talk less, listen more; • be trustworthy; • ask what you do not understand; • mind what you say; • treat others the way you want to be treated
- 24. revise your attitude customer is narrow-minded users are stupid developers are lazy
- 25. revise your attitude customer is a creator users are your companions developers are experts
- 26. in order to develop a UXD solution that meets business and users needs, that is feasible we have to be determined to acquire and transfer right information at a right moment in a project
- 27. • he wants to participate and to be heard; • he wants to get a predictable result; • he wants the product to be delivered on time; customer is a creator
- 28. to be heard to get a predictable result delivered on time customer is a creator • invite him to discussion • suggest a plan • show intermediate results
- 29. There are some UX practices you can apply in communication with your customer ★ shows applicability and expediency CEO Project Manager Product Manager or Business Analyst Marketing Team Kick-Off ★ ★★★ ★★★ ★ Stakeholders Interview ★★ ★ ★★★ ★★ Creative Workshop ★ ★★★ ★★★ Task Analysis Workshops ★★★ ★★ Planning ★★★ ★★ ★ Demo ★★ ★★★ ★ Approval and Release ★ ★★ ★★★ ★
- 30. • they will use what you’ve done if they like it; • they are ready to tell you what they want; • they will suffer if your guesses are wrong. users are your companions
- 31. what they like what they want why they suffer users are your companions • explore • co-create • evaluate
- 32. There are some UX practices you can apply in communication with your users ★ shows applicability and expediency Operator Mentor Tech. Administrator Manager Interview ★★ ★★ ★★ ★★★ Observe ★★★ ★★ ★ Visit Training ★★ ★★★ ★ ★ Diary Study ★★★ ★ Co-Design ★★ ★★★ ★★ ★ Demo ★★ ★★ ★★ ★★ Evaluation with Users ★★★ ★ ★
- 33. • they implement ideas but take decisions; • they prefer to see whole picture; • they ignore what they do not like. developers are experts
- 34. implement ideas to see whole picture ignore developers are experts • discuss early • analyze fully • review together
- 35. There are some UX practices you can apply in communication with development team ★ shows applicability and expediency Business Analyst Software Architect Developer QA User Interview and Observation ★★ ★ ★ Stakeholders Interview ★★★ ★★ Visit Training ★★ ★ ★ Co-Design ★★★ ★ ★ ★ Feasibility Check ★★ ★★ ★★ ★★ User Testing ★★ ★ ★ Design Approval ★★★ ★★★ ★ ★ Knowledge Transfer ★ ★★★ ★★ Graphical Assets Transfer ★★★ ★ Implementation Review ★★★ ★★
- 38. Thank you!
Editor's Notes
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- The aim is to give the short overview of Luxoft usability expertise and services provided to the customers.
- The aim is to give the short overview of Luxoft usability expertise and services provided to the customers.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.
- During the latest period Luxoft customers are more and more interested in usability of the products’ user interfaces. Basing on business demands of the market we have cultivated this direction and provide it as our separate service. The range of successfully completed projects gives us the certainty to increase the experience in this type of service day after day, and propose it to our existing and new customers. We have experience with web, desktop, mobile and all types of touch interfaces. Our strong point in contrast to any design agency is that we are the software company, which can implement user interfaces. Our analysts and designers work in conjunction with developers thus avoiding any time gaps and other risks during the project cycle. We understand that good user interface can be the critical factor which ensures any product to be used.