To get the full details and know more visit https://bit.ly/2RmwlCw As industries get affected due to lockdown and COVID-19, there is a greater reliance on the Digital medium. This has led to a shift in focus on automation for both front-end processes and back-end processes. This will reduce reliance on manual labor. Thus RPA is playing a major role in automating processes and enabling business continuity.

2. The COVID-19
Impact
• In a March report, the OECD also downgraded its
2020 growth forecasts for almost all economies.
• The global economy is now expected to grow
by 2.4% in 2020 — down from the 2.9% projected
earlier.
• FTSE has declined by 26.6%, followed by Dow Jones
at 21.9% and Nikkei at 16.4%.
Global Economy is slowing down
• Verticals like Travel & Hospitality,
Aerospace, and Consumer Electronics are expected
to be impacted adversely due to COVID-19.
• Verticals such as Healthcare, Essential
Retail, and Public Sector are expected to not only
be less affected but also face increased demands.
Verticals are being impacted disparately

3. Role of RPA in
fighting the
COVID-19
battle There are
more than 35
newer RPA
use cases that
are already
being
implemented
today
New RPA use cases have emerged across verticals
like Healthcare, Public Sector, Essential Retail, Travel
& Hospitality, and Banking, Financial Services and
Insurance (BFSI)
RPA has had the most profound impact on
the Healthcare sector – across the entire value chain
RPA has been
at the
forefront of
accelerating
the ‘flattening
of the curve’
Leading RPA platforms are stepping up and building
new innovative use cases to support the fight against
COVID-19.
RPA is helping drive process efficiencies, enhance
customer experience, amplify employee engagement,
and drive business continuity.

4. 4
New RPA Use Cases across Healthcare Value Chain
DESIGN &
DEVELOPMENT
MANUFACTURING DISTRIBUTION FINANCING
TESTING &
DIAGNOSIS
TREATMENT & CURE
RECOVERY &
MONITORING
BACK-
OFFICE/OPERATIONS
ACCELERATE COVID-19
TESTING & REDUCE WAIT
TIME
ACCELERATE COVID-19
VACCINE DEVELOPMENT
HEALTH SCREENING BOTS FOR
MONITORING EMPLOYEE
HEALTH
ACCELERATE THE
ONBOARDING OF
EMERGENCY STAFF
ACCELERATE PATIENT
DIAGNOSIS FOR COVID-19 TRACKING COVID-19 UPDATES
AND MONITORING RISKS
ORDER FULFILLMENT FOR
SURGE IN MEDICAL SUPPLY
ORDERS
ACCELERATE RADIOLOGY
RESULTS FOR COVID-19
DETECTION
MANAGING SAFE RETURN TO
NOW COVID-19 FREE AREAS
CONTACT CENTER SUPPORT
TO MANAGE QUERIES
SCHEDULING REMOTE
PATIENT CONSULTATIONS 24/7

5. 5
New RPA Use Cases across other Industries
DESIGN &
DEVELOPMENT
MANUFACTURING DISTRIBUTION FINANCING
TRAVEL &
HOSPITALITY
BFSI ESSENTIAL RETAIL PUBLIC SECTOR
SELF-MANAGEMENT OF FLIGHT
DISRUPTIONS
REMOTE ACCOUNT OPENING/KYC
HANDLING SURGE IN JOB
APPLICATIONS
COVID-19 RESPONSE MANAGEMENT
FOR SAFETY OF EMPLOYEES
CHATBOTS FOR UPDATING AND
COMMUNICATING WITH CUSTOMERS
ORDER MANAGEMENT FOR SURGE IN
ONLINE ORDERS
ORDER MANAGEMENT FOR
PERSONAL PROTECTIVE EQUIPMENT
(PPE)
DETECTION OF TRAVELERS SUSPECTED
OF COVID
IMPROVING ACCESS TO
PSYCHOLOGICAL THERAPY
CREW SCHEDULING FOR RESTRICTED
TRAVEL
CONTACT CENTER SUPPORT TO MANAGE SURGE IN QUERIES/CANCELLATIONS
COVID-19 CLAIMS ADJUDICATION
MANAGING LARGE VOLUMES OF
CLAIMS DATA PROCESSING
DELAYING LOAN/MORTGAGE/CREDIT
CARD PAYMENTS
TRACKING COVID-19 CASES WITHIN
PRISONS
EMPLOYEE ONBOARDING BOT
HEALTH SCREENING BOTS FOR MONITORING EMPLOYEE HEALTH
WORK-FROM-HOME (WFH) BOTS

6. To know more mail us at
info@zinnov.com