Personal Information
Organization / Workplace
New Brunswick, Canada Canada
Occupation
Senior Manager Technical Content
Industry
Technology / Software / Internet
About
I am a senior publications manager and information architect at Genesys, a customer experience software company recently included in GlassDoor’s Top 50 Places to work.
My team: We build and maintain our custom documentation platform, built on open source MediaWiki and related extensions. It's FUN.
My background: A long-time technical writer, with a history in creative writing, including an MFA and publications to my credit from that other life. In techcomm, my interests are in content engineering and UX and how the two can work together.
My philosophy: If the goal is to communicate technical content to "smart folks in a hurry", then the less words the better. Cutting down the word c...
Tags
wiki
cms
content as data
enterprise mediawiki
mediawiki
See more
Presentations
(1)Personal Information
Organization / Workplace
New Brunswick, Canada Canada
Occupation
Senior Manager Technical Content
Industry
Technology / Software / Internet
About
I am a senior publications manager and information architect at Genesys, a customer experience software company recently included in GlassDoor’s Top 50 Places to work.
My team: We build and maintain our custom documentation platform, built on open source MediaWiki and related extensions. It's FUN.
My background: A long-time technical writer, with a history in creative writing, including an MFA and publications to my credit from that other life. In techcomm, my interests are in content engineering and UX and how the two can work together.
My philosophy: If the goal is to communicate technical content to "smart folks in a hurry", then the less words the better. Cutting down the word c...
Tags
wiki
cms
content as data
enterprise mediawiki
mediawiki
See more