Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Senior Manager, Social Media & Content Marketing at QBE
Industry
Finance / Banking / Insurance
Website
ben-shute.com
About
An experienced digital media professional, dedicated to creating business and customer value through innovation and insight.
With a background in traditional and digital media, I specialise in building social media programs within regulated financial services businesses. After establishing CommSec as the foremost online broker in the social space, I now lead QBE Australia's social media and content efforts, encompassing all aspects of the business from customer service to brand.
I am passionate about the opportunities made possible by social technologies and platforms, and bringing customers closer to the things that matter most to them.
Tags
cx
customer service
customer experience
brand management
social listening
social media
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