Business Systems (UK) Ltd

call recording workforce management contact centre speech analytics customer service improving performance in the contact centre employee engagement workforce management technology call quality monitoring agent optimisation quality monitoring call recording support pci compliance high quality customer service agents legacy call retrieval and replay call recording maintenance agent training agent productivity contact centre technology agent interaction forecasting customer experience solutions for contact centres millennials workforce planning workforce forecasting self service wfm real time management scheduling gamification mobile compliance compliance pci compliant call recording pci call recording compliant call recording compliance adherence customer insight call centre telephone payments phone payments regulations mobile call recording business intelligence process automation it tech failure tech mobility customer engagement wfm report infographic workforce management report wfm wfm infographic call recording for housing associations housing association police policing efficiency best practices in call quality monitoring call recording service contract call recording price costs call recording call recording cost call evaluation call recruitment agency call recording technology recruitment productivity customer service team uses of speech analytics speech analytics implementation fraud voiceprint voice biometrics customers customer churn mobile recording mobile phone recording sales calls call recording for sales voice recording equipment telephone handling sales customer interaction multi-skilling teleopti wfm pci call recording infographic call recording infographic pci infographic pci dss call recording multi & cross channel analytics increase revenues analysis of audio conversations as they happen in multi & cross-channel analytics trigger of real-time guidance callouts the voice of the customer market intelligence customer satisfaction triggers of supervisor alerts real time impact and real time speech analytics call centres real-time speech analytics real-time impact control operational costs identification of actionable situations and events acquire customers professional services field service engineers choice of response times customer service centre implementation & support insight into factors for consideration prior to se vip priority access to specific service areas full uk coverage via network of satellite offices fully project managed implementation technical support engineers (tier 1 -3) on-site continuous 24/7 coverage available recorder fully maintained on your behalf dedicated account manager access to fully qualified service centre telephone support for mission critical recording implementat r & d monitoring dedicated london and scottish based service office technical specialists add-on modules for additional hours/days to suit working hours (mon- fri) package customer feedback back office planning saga wessex water real time optimisation tesco customer experience management roi hsbc capita customer management barclays voice and data technologies