Ian Miles

innovation services foresight service innovation service e-business business models scenarios kibs public services service economy futures grand challenges innovationn smes policy digital convergence ict open innovation videotex cities technology horizon scanning manufacturing innovation policy wicked problems "business model" "digital economy public service information technology disruptive servicisation servitisation public sector work convergence digital creative knowledge public work skills occupations professions services design systems service systems knowledge-intensive knowledge economy ssme creative industries intellectual property patents service onnovatioon transport information society ami ubiquitous computing delphi scenario fistera e-science infoirmation technology business-strategies green technology environment new economy indicators statistics knowledge intensive business services occupation employment conditions working email minitel prestel nanotechnology