Personal Information
Organization / Workplace
Auckland, New Zealand New Zealand
Occupation
Social Innovation Project Lead at Innovate Change
Industry
NGO / Public Service
Website
www.optimalusability.com/
About
Kelly Ann thrives on complexity and the challenge of helping businesses better understand, and subsequently enhance their service experiences. Not only for their customers, but for their staff too.
With her roots in design innovation and cultural anthropology, Kelly Ann is a passionate advocate of co-creation, critical design thinking and helping organisations to help themselves through building their internal service design and social innovation capabilities.
She has experience ideating brand new services as well as evaluating and helping to improve those that already exist. Kelly Ann has worked across a diverse set of business challenges from social development, financial services, ag...
Tags
co design
co-design
user experience
participatory design
social innovation
design research
service design
research
See more
Presentations
(1)Likes
(10)services intro
Marina_L
•
11 years ago
Midwest UX '12: Mapping the Experience
Chris Risdon
•
11 years ago
Journey mapping as insight tool - a healthcare case study UXLX 2012
Kim Goodwin
•
11 years ago
Design Ethnography for Lean Teams
William Evans
•
10 years ago
Would you like service design with that? Presented by Suze Ingram at Web Directions South
suzeingram
•
14 years ago
Designing for cognitive disabilities
Ruth Ellison
•
12 years ago
Euro IA Closing Plenary - What I'm Curious About…
Stephen Anderson
•
11 years ago
Long After the Thrill: Sustaining Passionate Users
Stephen Anderson
•
13 years ago
Secrets of Simplicity: rules for being simple and usable (Giles Colborne)
cxpartners
•
14 years ago
Designing for delight (Giles Colborne)
cxpartners
•
13 years ago
Personal Information
Organization / Workplace
Auckland, New Zealand New Zealand
Occupation
Social Innovation Project Lead at Innovate Change
Industry
NGO / Public Service
Website
www.optimalusability.com/
About
Kelly Ann thrives on complexity and the challenge of helping businesses better understand, and subsequently enhance their service experiences. Not only for their customers, but for their staff too.
With her roots in design innovation and cultural anthropology, Kelly Ann is a passionate advocate of co-creation, critical design thinking and helping organisations to help themselves through building their internal service design and social innovation capabilities.
She has experience ideating brand new services as well as evaluating and helping to improve those that already exist. Kelly Ann has worked across a diverse set of business challenges from social development, financial services, ag...
Tags
co design
co-design
user experience
participatory design
social innovation
design research
service design
research
See more