Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Service Design and User Experience at Lily Dart Ltd
Industry
Design
Website
lily@lilydart.com
About
I specialise in bringing together requirements from users, stakeholders, team members and the business to design a clear and informed strategy for services and digital products.
I use service design thinking and methodologies to ensure that the solutions we design are what users need, and what the business requires. I help to engage stakeholders, embed design thinking and agile processes in teams, and design and deliver excellent services.
I have a particular interest in public sector work, and have worked with central government, local government, housing associations, charities and the NHS over the course of my career.
In my personal time I enjoy mentoring young people in code and de...
Tags
user experience
design
ux
user research
agile
teams
leadership
developers
web design
web development
collaboration
clients
agency
usability testing
guerrilla testing
content
content strategy
content design
website
digital
content audit
data
service design
user stories
lean
metrics
housing
web design and development
development
cooperation
empathy
team
app
usability
qualitative research
wordcamp
culture change
salary
recruitment
hiring
government digital service
gds
gov.uk
responsive
accessibility
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