Personal Information
Organization / Workplace
Charlottesville, Virginia Area United States
Occupation
Senior Content Strategist at WillowTree, Inc.
Website
prosekiln.com
About
I communicate important information that people use to get things done. Because I believe the purpose of content is to support a delightful user experience, I work for companies with a strong customer service focus.
Specialties: Content strategy, user testing, web writing, teaching, technical documentation.
Tags
content strategy
chatbots
technical writing
technical communication
vui
cui
mobile apps
user experience
content design
ai
google assistant
alexa
voice ui
content marketing
systems thinking
career
stc
mobile application development
apps
mobile application design
push notifications
app indexing
app store optimization
editorial
voice and tone
in-app messages
product content
public speaking
sxsw2011
writing
techcomm
web writing
seo
seo copywriting
See more
- Presentations
- Documents
- Infographics
Leveraging Glassdoor Analytics
Glassdoor
•
6 years ago
Process to the people: How content governance can power content teams
Content Strategy Inc.
•
5 years ago
10 Things I Learned in 10 Years as a Content Strategist
Rachel Lovinger
•
7 years ago
Melanie Seibert - Content Design for the Conversational UI
LavaConConference
•
5 years ago
Managing the Tug of War of Content Decision Making Through Governance: Case Study
Brande Martin
•
9 years ago
Wicked Ambiguity and User Experience
Jonathon Colman
•
9 years ago
How to Build SEO into Content Strategy
Jonathon Colman
•
11 years ago
Halvorson Keynote - Banging the Big Drums!
Duo Consulting
•
13 years ago
The Truth About Content: Broken Dreams and the Big Fix
Kristina Halvorson
•
6 years ago
Customer Journey Mapping and CX Research
Marc Stickdorn
•
8 years ago
Building an Effective Website for Non-Profits
Rackspace
•
11 years ago
Content & Cash: The Value of Content (Cape Town Edition)
Melissa Rach
•
11 years ago
Designing Future-Friendly Content
Carrie Hane
•
8 years ago
The Value of Content Design: CSForum 2016
Hawkeye Thompson
•
7 years ago
SearchLove London 2015 | Will Critchlow | Practical Tips for the Future of Search
Distilled
•
8 years ago
So You Want to be a Content Engineer (ICC 2014)
Joe Gollner
•
10 years ago
Sine Qua Non: Core Values and Content Strategy
Jonathon Colman
•
10 years ago
Information Architecture Heuristics
Abby Covert
•
12 years ago
Data Sets You Free: Analytics for Content Strategy
Jonathon Colman
•
10 years ago
Ultimate qualities of a content strategist and designer
Elle Geraghty
•
8 years ago