Personal Information
Industry
Consulting / Advisory
Website
www.metricnet.com
About
MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
Tags
it support
metricnet
service desk
desktop support
performance benchmarking
service desk benchmarking
it service
service desk key performance indicators
cio
service desk first level resolution
help desk benchmarking
desktop support benchmarking
hdi 2015
it resources
hdi conference
it support benchmarking
customer satisfaction
service desk kpis
total cost of ownership
help desk key performance indicators
it service management
itsm
benchmarking
customer service
desktop support best practices
service desk metrics
desktop support kpis
desktop support key performance indicators
service desk costs
first contact resolution
help desk budgets
it support key performance indicators
cost per contact
help desk best practices
help desk metrics
desktop support collaboration
samanage
itil
cost vs quality
fusion14
best practices in desktop support
free it support training
contact center best practices
call center training
call center best practices
contact center training
hdiconf14
roi of support
zen of support
best practices
bomgar
chat
call center
value of desktop support
value of service desk
it service value
it support value
value of desktop support
value of service desk
it service value
it support value
value of desktop support
value of service desk
it service value
it support value
it support value
desktop support metrics
it support metrics
it support best practices
it support benchmark
it support kpis
service desk desktop support collaboration
it support benchmarks
it support quality
it support costs
it spending
help desk kpis
service desk roi
it support budgets
first level resolution
help desk
call abandonment rate
cost per ticket
tco
case studies
service desk collaboration
See more
- Presentations
- Documents
- Infographics